Hey guys! We have a 413c that has started giving half light copies & prints on yellow only. The defect is on the non-operator side of the page.
Since I am not the tech working on the machine, the details are a little shallow right now. All I know is that the customer called the other day and placed the complaint. I am not sure of any prior service that was performed, so... I will find this out tomorrow. One of the techs went out and verified the issue. First they replaced the developer, then after this didn't fix it, they replaced the developer unit (transferring the new developer over). Still, no fix.
I am not very well versed on this machine, but I suggested that they double check the seating of the unit and the hold downs. Tech said that they verified both and looked good. I also asked about dev bias voltages, but they didn't have them. If anyone else could chime in with something, I would appreciate it.
Since I am not the tech working on the machine, the details are a little shallow right now. All I know is that the customer called the other day and placed the complaint. I am not sure of any prior service that was performed, so... I will find this out tomorrow. One of the techs went out and verified the issue. First they replaced the developer, then after this didn't fix it, they replaced the developer unit (transferring the new developer over). Still, no fix.
I am not very well versed on this machine, but I suggested that they double check the seating of the unit and the hold downs. Tech said that they verified both and looked good. I also asked about dev bias voltages, but they didn't have them. If anyone else could chime in with something, I would appreciate it.
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