C250i has clicking noise

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  • Terrocks
    Technician
    • May 2023
    • 10

    #1

    C250i has clicking noise

    Hello, I have a brand new C250i out of box. When doing my set up I noticed that there is a clicking noise before the fuser actuates. I have located the problem by using load check. Specifically 45-7. It seems the fusing pressure motor will not release. I was wondering if anyone had any tips or tricks to try before I return the fusing motor assembly for a new one. Thanks!
  • tsbservice
    Field tech

    Site Contributor
    5,000+ Posts
    • May 2007
    • 7926

    #2
    Re: C250i has clicking noise

    Another fuser tried?
    A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
    Blessed are they who can laugh at themselves, for they shall never cease to be amused.

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    • barber782
      Trusted Tech

      250+ Posts
      • Aug 2011
      • 279

      #3
      Re: C250i has clicking noise

      Had this on a c450i, I levered the pressure retraction gear/shaft forward to allow better meshing with the fuser gear. See attached photo. Alternatively you can realign the fuser drive assembly.

      Not sure if this is related to the loud banging/juddering noise some customers have reported. Sounds like a jackhammer. Anyone else had this? Fuser pressure drive.jpg

      Sent from my VTR-L09 using Tapatalk

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      • copyman
        Owner / Technician

        Site Contributor
        2,500+ Posts
        • Sep 2005
        • 4544

        #4
        Re: C250i has clicking noise

        I just had a fairly new C450i making clicking sound and it was the Waste Toner Conveyance ASSY (#11 in attached). Lubed the gear (arrow in attached) and noise went away and has been good. Might not be your issue but may help someone else.
        Attached Files

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        • Ziggy
          Senior Tech

          Site Contributor
          VIP Subscriber
          500+ Posts
          • Feb 2018
          • 684

          #5
          Re: C250i has clicking noise

          Originally posted by Terrocks
          Hello, I have a brand new C250i out of box. When doing my set up I noticed that there is a clicking noise before the fuser actuates. I have located the problem by using load check. Specifically 45-7. It seems the fusing pressure motor will not release. I was wondering if anyone had any tips or tricks to try before I return the fusing motor assembly for a new one. Thanks!
          I have had a few that I had to take off back cover and push the drive for the fuser cam gear a little towards the cam gear on fuser. Kind of hard to explain I'll try to take pictures next time. pull out fuser first. .

          Comment

          • femaster
            Service Manager

            1,000+ Posts
            • May 2011
            • 1468

            #6
            Re: C250i has clicking noise

            Originally posted by barber782
            Had this on a c450i, I levered the pressure retraction gear/shaft forward to allow better meshing with the fuser gear. See attached photo. Alternatively you can realign the fuser drive assembly.

            Not sure if this is related to the loud banging/juddering noise some customers have reported. Sounds like a jackhammer. Anyone else had this? [ATTACH]58267[/ATTACH]

            Sent from my VTR-L09 using Tapatalk
            We've had this on 2 different i-model machines. For some reason the pressure drive is out of wack and doesn't meet up with the gear in the fuser properly. A different fuser made no difference. We ended up doing the same thing on both of them, muscled the drive unit forward some and then it worked fine with no further noise. I'm wondering if maybe the 2 we had were man handled a bit on the delivery truck or at the warehouse.
            A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
            My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

            Comment

            • Ziggy
              Senior Tech

              Site Contributor
              VIP Subscriber
              500+ Posts
              • Feb 2018
              • 684

              #7
              Re: C250i has clicking noise

              Originally posted by femaster
              We've had this on 2 different i-model machines. For some reason the pressure drive is out of wack and doesn't meet up with the gear in the fuser properly. A different fuser made no difference. We ended up doing the same thing on both of them, muscled the drive unit forward some and then it worked fine with no further noise. I'm wondering if maybe the 2 we had were man handled a bit on the delivery truck or at the warehouse.
              Sounds like you did same thing as me. The ones I had trouble with were new out of box. I think its a manufacturer defect, like a slight wrap in frame

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 8106

                #8
                Re: C250i has clicking noise

                Originally posted by copyman
                I just had a fairly new C450i making clicking sound and it was the Waste Toner Conveyance ASSY (#11 in attached). Lubed the gear (arrow in attached) and noise went away and has been good. Might not be your issue but may help someone else.

                Had the same issue with this part mine was making a really loud high pitched squeak.
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                ​

                Comment

                • B0265
                  Senior Tech

                  500+ Posts
                  • Jan 2007
                  • 718

                  #9
                  Re: C250i has clicking noise

                  Originally posted by Markks
                  I have had a few that I had to take off back cover and push the drive for the fuser cam gear a little towards the cam gear on fuser. Kind of hard to explain I'll try to take pictures next time. pull out fuser first. .
                  We have also had this 3-4 times, I'm pretty sure it's a tranportation damage, the frame where the fusing drive assy is mounted is a bit week on this series.

                  Comment

                  • occus
                    Trusted Tech

                    250+ Posts
                    • Jul 2013
                    • 326

                    #10
                    Re: C250i has clicking noise

                    Originally posted by barber782
                    Had this on a c450i, I levered the pressure retraction gear/shaft forward to allow better meshing with the fuser gear. See attached photo. Alternatively you can realign the fuser drive assembly.

                    Not sure if this is related to the loud banging/juddering noise some customers have reported. Sounds like a jackhammer. Anyone else had this? [ATTACH]58267[/ATTACH]

                    Sent from my VTR-L09 using Tapatalk
                    I had one that a customer filmed, I replaced the fuser, but the allegedly defective fuser worked wonderfully in another device.


                    The second one where I thought it was the clogged transferbelt which it wasn't. The noise has not appeared for 1.5 years
                    And yet the third customer reported a c250i making loud noises but when I visited I couldn't find anything and haven't shown up for 2 months.

                    I've never seen or heard it live myself. Only on the video.

                    Comment

                    • Gift
                      Service Manager

                      1,000+ Posts
                      • Mar 2011
                      • 2447

                      #11
                      Re: C250i has clicking noise

                      Did you remove and visually inspect the ITB cleaning + pipe?

                      We had cases with intermittent machine gun noises and I think the sound is a bit louder during
                      the camera was close to the inner + front/left area of the machine.

                      Comment

                      • occus
                        Trusted Tech

                        250+ Posts
                        • Jul 2013
                        • 326

                        #12
                        Re: C250i has clicking noise

                        On the first device from the video, the problem could be heard 2-3 times according to the customer. After replacing the fuser the noise was gone. I have not had an inspection for 1.5 years. That's why I didn't check the ITB after.

                        With the second device, the noise also appeared several times and it sounded like ITB to me. So I checked the ITB and the cleaning unit and the hole path down to the wastetoner but there was no hardened toner in it. A C-3103 was listet so it seems it was a fuser problem. I left everything as is and it has been working for more than a year.


                        The third device with counter about 5k is 30 meters away a from me at the neighbor's and I haven't done anything, I've been waiting for it to appear again since 2 months.

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                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4544

                          #13
                          Re: C250i has clicking noise

                          Originally posted by copier tech
                          Had the same issue with this part mine was making a really loud high pitched squeak.
                          My mistake, after checking the work order noise was a squeak not clicking. Disregard my post for clicking noise.

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                          • Terrocks
                            Technician
                            • May 2023
                            • 10

                            #14
                            Re: C250i has clicking noise

                            Originally posted by tsbservice
                            Another fuser tried?

                            We have swapped multiple fusers to no avail. I will try to manhandle the motor assembly into place to hopefully mitigate the noise so that the gears mesh a little better. Will keep you all updated.

                            Comment

                            • Terrocks
                              Technician
                              • May 2023
                              • 10

                              #15
                              Re: C250i has clicking noise

                              We have decided that the best course of action is to call Konica to see what they say about it. We don't want to go smacking the motor in before letting them know what's happening. Thanks for all the suggestions everyone!

                              Comment

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