What is the dumbist customer comment/question you've heard?

[tmmdmmm]

Re: What is the dumbist customer comment/question you've heard?

Not a comment/question, but had a call regarding prints "appearing green". Drums 150+% life, cyan HT basically clear but the rest are okay. Replaced all 4 drums and problem persists. Couple minutes of diagnosing later turns out the guy had an issue with toner spill on the waste toner bottle and decided to vacuum the entire cyan dev kit.

[Murv]

Re: What is the dumbist customer comment/question you've heard?

I usually just say, "I dunno. Give it a try, but I can't guarantee the results."

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

I recall a guy asking for a copy in same situation and obviously I said no. Then like 10mins later this lady asked to do a copy and by this point it was ready to print. Guy looked at me like I let the cute girl copy for obvious reasons and denied him just to be a prick

Sent from my Pixel 4 XL using Tapatalk

[Copier Whisperer]

Re: What is the dumbist customer comment/question you've heard?

I have had customers ask to make just 1 copy while I am kneeling down, parts of it on the floor. I have been known to reach into my pocket and hold out a pen for them saying they will have to use the back up!

I knew a guy that answered a customer "Not unless you can shit one"

[Murv]

Re: What is the dumbist customer comment/question you've heard?

Just had a repeat of the "Daily Dumb":

Me: What is the problem you are having with the unit?
Customer: It just needs cleaning.
Me: Are you sure there aren't any issues?
Customer: There are lines all over the page, it bends the corner, and the toner rubs off. I'm sure it just needs cleaning.

[spanky]

Re: What is the dumbist customer comment/question you've heard?

I had a customer copy from a color original to make a black and white copy.

She later complained she had put the black and white copy in the document feeder and asked for a color copy and it came out black and white.

This was a government worker!

[Murv]

Re: What is the dumbist customer comment/question you've heard?

Customer: Do you know what you are doing? The last two guys who were here couldn't fix it.
Me: I don't know. I guess we're about to find out, aren't we?

(I fixed it.)

[Crowfeather]

Re: What is the dumbist customer comment/question you've heard?

Customer complained that photocopier was creating a line on photocopies.

The line they complained about was from the original document.

[allan]

Re: What is the dumbist customer comment/question you've heard?

Only in the previous week. Customer calls to say that she smells something burning. Asked her if the machine was working ok and she said yes but she does not want to use it. I explained to her that the machine has safety features and will not cause a fire and asked her to just continue to use the machine while we send someone out. So should I charge for the call? turned out to be an aircon that produced the smell.

Arived to deliver toner and found my pro 951 with the doors open ADU pulled out and fan blowing over the machine. So i asked if there is a problem with the machine and if it was jamming. Answer to the question was no there is no trouble with the machine it is running great. She believes that the machine is too hot and needs to be cooled down with the fan after runs...

[FrohnB]

Re: Why don't you bring us a new one?

C- Good morning.
T- Hi how can I help you?
C- The printer stinks. My clients are unable to stay in my office.
T- Don't worry, we'll intervene immediately.


I arrive on the spot and find him smoking tobacco with no window open. It took me an afternoon to explain that that stench came from that shit he was smoking.

Hate when customers bring those machines into our shop. Stinks the whole building out once you power it up!

[Bix]

Re: Why don't you bring us a new one?

While deep in a T/S or repair a dimwit asks "Why don't you just bring us a new one?"
My response: "Excellent idea! Do you have a PO number, or can I use your name on the requisition?"
They mumble, and saunter away. Prob solved.

C- Good morning.
T- Hi how can I help you?
C- The printer stinks. My clients are unable to stay in my office.
T- Don't worry, we'll intervene immediately.


I arrive on the spot and find him smoking tobacco with no window open. It took me an afternoon to explain that that stench came from that shit he was smoking.

[Debs1964]

Re: What is the dumbist customer comment/question you've heard?

I'm on the technical help-desk now, so no face to face customer experiences at the moment, but this week I had a customer who had moved the printer from one room into an adjoining room and needed the engineer to set it up. I explained that, as long as the network port is live, it should work. She replied that they haven't plugged it in as they don't want to break it...let's get this right, you disconnected it, and moved it, but you cannot plug it in

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

I had one yesterday. She pointed at the fuser "it's getting very hot I burnt myself" so I pointed at the warning label.

Sent from my Pixel 4 XL using Tapatalk

[BillyCarpenter]

Re: What is the dumbist customer comment/question you've heard?

I once went on a service call at a church and the preacher watched over my shoulder the entire time I was working on the copier. I had to remove most of the exterior covers and the preacher tells me that he wants me to put the screws back in the same hole they came out of. He explained to me this is how he does it when he takes something apart.

I politely tell him that I have 4 service calls after this one and there's no need to do this as all the screws are the same. He wasn't having it. He wanted me to follow his instructions. There was no way I was gonna do it. He insisted. Finally I told him that this goes against the way I was trained by the factory. He finally shuts up long enough for me to do my job.

When I got back to the shop at the end of the day, he had reported me to the service manager.

I started to show up at his church on Sunday and tell him how I wanted him to preach.

[JR Skewing]

Why don't you bring us a new one?

While deep in a T/S or repair a dimwit asks "Why don't you just bring us a new one?"
My response: "Excellent idea! Do you have a PO number, or can I use your name on the requisition?"
They mumble, and saunter away. Prob solved.