What is the dumbist customer comment/question you've heard?

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

5 years ago our company bought out the copier division of a competitor that really didn't know how to run a copier business. Some of the contracts had no minimums and people were doing 20 copies a month for 5 cents each, this was actually toner included even. Our company promptly sent out notices on these that we would no longer honor these and in complying with the previous contract, here is your 30 day notice, unless you want to update to our contract with a base and overage.

This prompted outrage from a customer who was probably in his later 80's. He was secretary to the local vets club and ran about 100 pages/month for their meeting agendas and reports. He wanted a cleaning and service before his 30 days were up. So I went over to the basement of his house to service the copier. I heard the word "greedy" from him at least a hundred times and he threw the letter in my face saying us charging $125/hr labor or $600/year contract going forward was downright thievery. He said currently he is paying $60/year on average.

I got tired of all of the bs and pulled up the price of a drum on his machine. It was $300 online, (we charged about the same). So I said if we replace a drum, at $60/year, how long would it take us to break even. He correctly answered 5 years. Then I mentioned, an average drum even not being used will lose some imaging ability after 2-3 years so we might have to replace it sooner than 5 years, then we wouldn't break even for a longer period yet.

His reply was well that is good for him then, but I shouldn't have to pay any more than the copies I make. No reasoning with him. He told me we were going to go out of business at that rate. I told him going out of business is better than going bankrupt, have a nice day sir.

At one point during the service call I nearly reached for my ball-peen.

It was even more fun when we had to tell people with thirty year old typewriters parts are no longer available so I can not repair these anymore. And there were the inevitable "But it has been such a good machine and all the new ones cost so much" Why can't you keep fixing it for the 50 dollars a year you have always charged. yeah service contracts on typewriters were real cheap when IBM type-bar typewriters were still being used. But they actually quit making them in the mid seventies and we actually had some customers still using them until the late 1990's early 2001. And they all wondered how we were going to stay in business if we didn't take care of our long time customers anymore

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

5 years ago our company bought out the copier division of a competitor that really didn't know how to run a copier business. Some of the contracts had no minimums and people were doing 20 copies a month for 5 cents each, this was actually toner included even. Our company promptly sent out notices on these that we would no longer honor these and in complying with the previous contract, here is your 30 day notice, unless you want to update to our contract with a base and overage.

This prompted outrage from a customer who was probably in his later 80's. He was secretary to the local vets club and ran about 100 pages/month for their meeting agendas and reports. He wanted a cleaning and service before his 30 days were up. So I went over to the basement of his house to service the copier. I heard the word "greedy" from him at least a hundred times and he threw the letter in my face saying us charging $125/hr labor or $600/year contract going forward was downright thievery. He said currently he is paying $60/year on average.

I got tired of all of the bs and pulled up the price of a drum on his machine. It was $300 online, (we charged about the same). So I said if we replace a drum, at $60/year, how long would it take us to break even. He correctly answered 5 years. Then I mentioned, an average drum even not being used will lose some imaging ability after 2-3 years so we might have to replace it sooner than 5 years, then we wouldn't break even for a longer period yet.

His reply was well that is good for him then, but I shouldn't have to pay any more than the copies I make. No reasoning with him. He told me we were going to go out of business at that rate. I told him going out of business is better than going bankrupt, have a nice day sir.

At one point during the service call I nearly reached for my ball-peen.

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

Laughter is the BEST medicine.. true then.. even truer today with all the PC bullshit.
Some People say I am too blunt. Shit at least you know where you stand with me.. and once the bond has been made.. takes alot for me to break the bond.

Sent from my SM-G960U using Tapatalk

[BaconSteve]

[BaconSteve]

Re: What is the dumbist customer comment/question you've heard?

Good Brother
. Sometimes I go into the woods and let a big ole Sweetgum hold a piece of my mind..
Always feels better unless the "Tree Rats" start chucking acorns.
But then I always have my 22lr rifle .. and dinner too![emoji1787]

Sent from my SM-G960U using Tapatalk

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

Good Brother
. Sometimes I go into the woods and let a big ole Sweetgum hold a piece of my mind..
Always feels better unless the "Tree Rats" start chucking acorns.
But then I always have my 22lr rifle .. and dinner too![emoji1787]

Sent from my SM-G960U using Tapatalk

Sent from my SM-G960U using Tapatalk

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

Yes Phil, ahhhhh. Much better now...

Good Brother
. Sometimes I go into the woods and let a big ole Sweetgum hold a piece of my mind..
Always feels better unless the "Tree Rats" start chucking acorns.
But then I always have my 22lr rifle .. and dinner too![emoji1787]

Sent from my SM-G960U using Tapatalk

[BaconSteve]

Re: What is the dumbist customer comment/question you've heard?

Yes Phil, ahhhhh. Much better now...

[tsbservice]

Re: What is the dumbist customer comment/question you've heard?

I like the one.. "maybe we need to give you a desk"

I have one... I am the "tech-on-site" have been for a year.
This was @ the EPA facility in RTP back in 2002.

Customers are soooo sorry silly sometimes that I'm scared!

I'm proud being copier tech but for other things I'm a customer.
I always do my best to not look like my customers in front of me

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

see doncha feel better now?

I like the one.. "maybe we need to give you a desk"

I have one... I am the "tech-on-site" have been for a year.
This was @ the EPA facility in RTP back in 2002.

[srvctec]

Re: What is the dumbist customer comment/question you've heard?

Just had a customer in the last couple days say their machine was jamming and they couldn't find any paper. They said they even removed all the toner, looking for the jam. Here's your sign!

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

go to customer who had bad print quality "i already tried replacing all the toners".

most of which had atleast 40% remaining and are now in a huge shared dumpster.

Its fun when the boss rings up complaining about getting charged for toners and getting to dob in the name of staff member that is to blame

[BaconSteve]

[Grey]

Re: What is the dumbist customer comment/question you've heard?

Here is another one to make your day!

Customer tells me they ran out of toner...machine will not copy at all.

So Betty goes to the coffee break room and gets the dry powder creamer supplies.

"Why are the copies so crappy???"

"We added plenty of new dry powder, right up to the top of the hopper!!!"

Toshiba 702a about 1979.

Grey

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

One of my favorites a while back was I got urgent call from dispatch that this customer was on a time crunch and get over there asap.

I talked to the lady in charge. Oh, thank God you are here we need to get this to our vendor asap. She proceeds to tell me that she printed it to the copier and was going to use the copier to email it to her vendor and it won't go through.

Wait a minute, am I hearing you correctly? You printed it to the copier, so you can email it to the vendor, and it won't go through?

Yes, that's right

Why didn't you just attach it to an email from your pc?

That's what I would normally do, but the internet is down, so I have to email it from the copier.

Actually had a multi function machine with all the bells and whistles plus a fax modem. And one rather young secretary thought she was scanning the documents to the preset emails addresses when she hit send to preset fax numbers. The faxes she was sending to were programmed in with the name of the person the faxes were being sent to. It was a construction company and they found it was easier to set up small fax machines in some of their job site trailers than trying to get a computer network set up miles from the nearest offices. Phone lines some problems but if there were electric lines nearby then there were probably phone lines too. She actually had never used a stand alone fax machine and thought the preset fax functions for the people she was sending them to was actually just an email. I mean she thought she scanned to email with the doc feeder and sent documents and pictures to other people that way with the copier so what was different with the fax button.