What is the dumbist customer comment/question you've heard?

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

I was demonstrating how to print on a transparency and the customer if you can duplex them.

I've had customers that did (some teachers actually) duplex transparencies and then complained that when they used them both sides of the transparency showed up on the screen when they used them on the overhead projectors in class. The scary part is there have been more than one and they were teachers,

[flbp]

Re: What is the dumbist customer comment/question you've heard?

I was demonstrating how to print on a transparency and the customer if you can duplex them.

[RussellNell]

Re: What is the dumbist customer comment/question you've heard?

When any customer asks if machine is working 100% after servicing i reply always with "no, only 95% because i need my job"

[Copier Whisperer]

Re: What is the dumbist customer comment/question you've heard?

[RIGHT]

Wow white toner!!!
Learn something new everyday..

How and why would they make white toner, seems the applications would be very limited and costly...I do know that you can do a (reverse )? image..Black and image areas reversed.

I was trained on that Ricoh machine. Optional 5th color, white or clearcoat.

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

[RIGHT]

Wow white toner!!!
Learn something new everyday..

How and why would they make white toner, seems the applications would be very limited and costly...I do know that you can do a (reverse )? image..Black and image areas reversed.

in the oki unit .. it is used as a bottom layer ... then you put it on dark paper with smaller objects over it... mainly used for production work. you can also make fabric transfers using this machine ...

[Geo]

Re: What is the dumbist customer comment/question you've heard?

Oddly enough, there actually IS such a thing as white toner. Same goes for clear.

Who knew?

I saw both on a Ricoh production color machine at a very large print shop a few months ago.

Wow white toner!!!
Learn something new everyday..

How and why would they make white toner, seems the applications would be very limited and costly...I do know that you can do a (reverse )? image..Black and image areas reversed.

[PJB]

Re: What is the dumbist customer comment/question you've heard?

We had a customer wanting to order GREEN toner because they had "run out" of it.....

[Phil B.]

Re: What is the dumbist customer comment/question you've heard?

Some analog Minolta's had it in the old days. Also there is an OKI laserprinter with white toner.

Hans

Yes the Okidata is the 941e it has white and clear toner... rumor was they were working on a metallic blue also when I was in Jersey getting trained on the unit.

[Hansoon]

Re: What is the dumbist customer comment/question you've heard?

Some analog Minolta's had it in the old days. Also there is an OKI laserprinter with white toner.

Hans

[KenB]

Re: What is the dumbist customer comment/question you've heard?

Hi
A teacher, using a color copier wanted to know how to print white on black (tag?) paper...No, she did not accept my explanation/s and complained to the school principal....SMH...

Oddly enough, there actually IS such a thing as white toner. Same goes for clear.

Who knew?

I saw both on a Ricoh production color machine at a very large print shop a few months ago.

[Geo]

Re: What is the dumbist customer comment/question you've heard?

Hi
A teacher, using a color copier wanted to know how to print white on black (tag?) paper...No, she did not accept my explanation/s and complained to the school principal....SMH...

[Brettf]

Re: What is the dumbist customer comment/question you've heard?

Recently has a lovely young lady (emphasis on the young, so cant be too harsh I guess) who suggested the machine was printing A3 when no A3 was loaded in the machine. After 30 mins on the phone she could not be convinced.

After a 30min drive to her site found A3 paper loaded in tray4 - lol

Expensive lesson for her lol

[KenB]

Re: What is the dumbist customer comment/question you've heard?

I had it happen where when I arrived to do a service call, that the customer waited all of about 30 seconds to ask, "You did bring the toner we ordered with you, right? We thought we'd save the shipping cost by having you deliver it."

Fortunately, the call didn't require toner to be added, but, seriously?

It's not totally uncommon for customers to assume that we're rolling supply wagons.

[NeoMatrix]

Re: What is the dumbist customer comment/question you've heard?

When asked "is that thing broken again"? I respond with "there seems to be some debate on whether is it broken again or it is broken still".

My reply to "is it broken aaggaaain... ":

Nothing is really broken, its just usable....
Given enough money, we can repair anything.

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

Another little fun conversation overheard yesterday. Had to go check on some prescriptions that had not been called in by the doctor's office. Then I went and stopped at the mall to walk around have a nice ice tea and lunch. Sitting at the table next to me was a small group of people having their lunch. They did not recognize me but I knew two of them from a former customer. They were talking about computer and printer/scanning networking problems. Then the first dimwitted statement I heard was: "You mean that was not Microsoft Security that detected a virus on my computer?" Number two was: "I wasn't supposed to follow his instructions to allow him to scan my pc?" When she said that the others started laughing. Apparently the it guy was there and said he was happy he switched the server to Ubuntu and could remotely scan the network to clean the ransom ware out of the system. Seems there may have been another incident at the office there that caused him to switch the server where files were actually stored and not locally on the pc's on the desks. Then he recognized me and wanted to know if I could come back and help him set up the pc's and network scanning on his three copiers. Had to turn him down and said he had to call the office if they were still under contract. If I went and things weren't perfect then I knew the service company would invoke the "other than approved service technician" clause in their contract and rake them over the coals.