Those were the days, men were men and women were glad of it and cars like that accelerated like a 747, handled like the Manly ferry and stopped like a cat on wet lino. I miss the good old days
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Re: What is the dumbist customer comment/question you've heard?
In my first year back in the days of Analog copiers we had a client book a call with the displays language in Italian rather than English. Upon visiting it was revealed the user thought the language option meant it would convert a "photocopied" document to the chosen language! In this case English to Italian... #MAGIC!Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
mmmmmmmmm 1975 Ford Torino blocked/bored/blueprinted pushed 600hp loved the dual Cherry Bombs
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Re: What is the dumbist customer comment/question you've heard?
Are you sure someone dicked up a color machine? Sounds like a really bad assed suped up black and white machine. 4 black toners must mean it can print 4 times better. I used to have a car with 2 carburetors and duel exhaust.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
A while back got a call on a charge customers machine. It was a new customer too. I get there and open the cover. Every single toner is a black toner. Some smart ass had decided they needed the copier to run no matter what. So they cut the interlocks on the black toners to be able to pushe them in all the way and then they cheated the interlocks to override the wrong toner cartridge being inserted. Now the really funny part was the person who placed the calll wanted to know why it would not print out color copies. And even more fun was they were not under contract and had to pay us to tell them how much ot would cost to "repair the color function" Yes three drums three developer units and three developer powders. And the fun part was they also needed a new transfer belt. It was over the recommended service life by double copy count. Not a happy company owner. Even refused to pay the initial service call . Because we did not fix or service anything on the machine. And just to give all the other techs in the office a good laugh I took pictures of the machine and the four black toners installed in place of one each red,yellow and blue toners.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
I got a call that black wasn't black.when I got there the colour was more a grey blue colour.
after thinking about this I found that the black in the dev was that colour..
wondering how that happened I heard they ran out of black toner and took the waste out of the waste box and put it back into
the black toner cartridge and put back into mc. (colour machine)
also had ppl putting cyan into the black cart slot on colour machines..black is a nice cyan..and still ask me if it will click a colour click...Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Had a call charge customer owning a Mono Machine (ricoh). He then asked me what options need to be installed to turn it into a color copier/printer.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
It was nothing a customer said, but something a dispatcher said made me think about some of the people in our industry. I was doing a third party call and was calling to close the call. The dispatcher ask me if the code was gone from the machine. I kind of sarcastically ask, "do you think I would close the call if the code was still there?" She replied that I have no idea how many call in and try to close calls when the machine is still broke. Sadly, I think I do.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Well, I did service a copier at a 'Blindness Aware Center' once for a CQ problem - it looked fine to me.😉Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
Heres one from a salesman.......do we have an adaption kit for the visual impaired to use a photocopier?
Oh well if he makes the sale we'll never have a complaint about copy quality!
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Re: What is the dumbist customer comment/question you've heard?
Had one yesterday. Customer called in and said machine was "burning the yellow toner". I asked her if she meant "burning THROUGH yellow toner (like going through yellow too fast), she said "No, the yellow toner is burnt to almost a yellow/brown color". Confused as all hell, I told her that I had a call up that way (40 miles away), and I would stop by and check it out while I was there. I finish my other call, with the thought of "burnt toner? WTH?" swirling around my head the whole time. I get over there, and notice a red light on the machine, Message reading "Waste Toner bottle Full", I ask customer why she didn't mention that and show her how to switch it out, and as I pull out the Old waste bottle she Exclaims "THERE, that's the burnt yellow toner I was talking about". FacePalm!! Had to explain to her it was the mix of waste toner (which she had a hard time understanding).
Also had one a few months ago. Call for ADF jamming. Show up and customer explains that the ADF will run better or worse depending on how hard they pressed the Start key. If they pressed it "too hard, it would add pages to the final output, and too soft it would run slow". Told customer I would check to see what it does. After cleaning dust off of machine for 30 minutes and testing Start button (no problem), went and told the customer I recalibrated the pressure on the start button so it would work with a light push of the finger.. She says, "I knew there must be a setting in there for that!!"
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Re: What is the dumbist customer comment/question you've heard?
went to a call this AM... customer said it kept jamming when trying to copy ( IR 2200 )
got there.. she had ran an errand..
took blank paper .. stuck it in the ADF... pulled all 32 pgs thru NPF
waited for her to get back..asked 'Missy' to show me what she was doing...
20pgs STAPLED TOGETHER.. she stuck in the ADF.. pressed START
" SEE!!!! IT'S BEEN DOING THIS ALL MORNING LONG .... FIX THE DAMN THING"
Ma'am please hold on a second.. whipped my pocket knife out .. yanked the staples.. stuck the stack back in ADF..
No Runs.. no Drips.. No Errors.
THEN she had the NERVE to ask me NOT TO CHARGE " cuz my boss will be PISSED at me"
Sorry $95 please and May I speak to your BOSS?
needless to say.. she called the office AND THE O.M. stood WITH ME! ( and yesssss.. her boss WAS PISSED! OFW! )
Had a a few customers wit typewriters that commonly would buy after market ribbons. Not a problem if they bought the right style to be able to use the correcting lift off feature. There were three type of ribbon and all used the same cartridges. A multi strike, a non-correctable carbon and the correctable film ribbons. Quite a few times I had to write up a service call for the wrong ribbon style when the customer called in correction key not working. If it was a contract customer no big deal I wrote it up and did an unscheduled pm on the machine to save a call in the future. The charge calls were also pm'd but all the techs working in the company were told to put specifically the real reason for the charge. Worst ones I actually went into the supply closet and put a message on the ribbons "do not use in correcting typewriter will not correct" Had way too many people call again in two to three weeks again. And right there most of the time in their trash can or next to the typewriter was the box I had written my note. And they got charged without any consideration for it being a repeat call. Boy were there some fun conversations with the office managers when I went into the office the next morning.Leave a comment:
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Re: What is the dumbist customer comment/question you've heard?
went to a call this AM... customer said it kept jamming when trying to copy ( IR 2200 )
got there.. she had ran an errand..
took blank paper .. stuck it in the ADF... pulled all 32 pgs thru NPF
waited for her to get back..asked 'Missy' to show me what she was doing...
20pgs STAPLED TOGETHER.. she stuck in the ADF.. pressed START
" SEE!!!! IT'S BEEN DOING THIS ALL MORNING LONG .... FIX THE DAMN THING"
Ma'am please hold on a second.. whipped my pocket knife out .. yanked the staples.. stuck the stack back in ADF..
No Runs.. no Drips.. No Errors.
THEN she had the NERVE to ask me NOT TO CHARGE " cuz my boss will be PISSED at me"
Sorry $95 please and May I speak to your BOSS?
needless to say.. she called the office AND THE O.M. stood WITH ME! ( and yesssss.. her boss WAS PISSED! OFW! )
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Re: What is the dumbist customer comment/question you've heard?
Had a customer ring up a few years ago for a chargeable call on some ancient Minolta or Canon. I asked for the model of the machine, details of the problem and also if possible the serial number so I could prepare their paperwork before I came out.
"It's a chubby little copier that jams a lot. The serial number is 220-240 V 50-60 Hz."..........................
"Unfortunately we're very busy at the moment, goodbye!"Leave a comment:
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