What is the dumbist customer comment/question you've heard?

[kingpd@businessprints.net]

Re: What is the dumbist customer comment/question you've heard?

I have to confess there was a time I was stumped on why I couldn't get a machine to fully power on. Learned it was one of those with a sub power and then another switch that apparently turns the screen on.

Other than that there were a few machines out there that for whatever reason wouldn't seem to come out of sleep mode without a full reboot. I never figured out what the cause of that was but a full reboot always fixed it.

I've lost count of the number of customers who seem amazed that there is a power switch

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

I have to confess there was a time I was stumped on why I couldn't get a machine to fully power on. Learned it was one of those with a sub power and then another switch that apparently turns the screen on.

Other than that there were a few machines out there that for whatever reason wouldn't seem to come out of sleep mode without a full reboot. I never figured out what the cause of that was but a full reboot always fixed it.

Frequently a firmware problem. I have also seen problems when User time out, function time out and sleep time out were all set to the same length of time. Apparently sleep mode could not decide which one it needed to recover from first.

[tonerhead]

Re: What is the dumbist customer comment/question you've heard?

Doozy of the day.


Customer stopped sending/receiving faxes this morning and calls in for service.

Me calling: I hear you can't send/receive faxes

Her: That's right, we are a nurses station and we need to fax

Me: Touch the off hook icon, do you hear a dial tone?

Her: No dial tone

Me: You need to have someone check your phone line

Her: Why? All of the other phones are working, but your fax isn't

Me: Just because the phones are working, doesn't mean your fax line is.

Her: I don't know why the fax wouldn't work if the phones are working, I need you to check out the fax.

One hour later I arrive and I plug my testset in, dead phone line.

I unplug the line from their deskphone and plug it into the fax with dial tone

Me: See you have dial tone if I plug in the desk phone line. I proceeded to fax to our office in front of her.

Her: Does this mean I have to call the phone company?

Me: yes it does, I can not fix your phone line

Her: Just leave it plugged into the one that works, we don't use that desk phone anyway

Me: you can likely send all day from fax, but it won't receive on this line as it is an extension, not direct out connection

Her: so you mean I have to call the phone company?

Me: YESSSS

Her: I just don't get it, all of the other phones work just fine

AND THIS WAS THE FRITTEN CHARGE NURSE!!!!!
I feel sorry for her patients.

[Bob Voigt]

Re: Sure...why not!

toying with you.

You are doing a major PM and the copier is completely gutted.

Customer walks up..."Could I make just one copy???????"

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

Customer the other day removed the fuser instead of changing the toner and when I showed them toner live behind the front door they were like "ohhhh! I would never of found that"

Meanwhile copier screen is literally playing a animation advising you how to change toner...

Sent from my Pixel 4 XL using Tapatalk

[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

So my enduser says: "We've had some squeaks lately. You come out and fix it, then it squeaks somewhere else."
"Yes."
"Why is that?"

"Well, there are a lot of small mechanical parts in a copier, and sometimes one of them rubs up against another, and it squeaks."
"How can we prevent that?"
"Prevent what?"

"Prevent squeaks."
"I don't think that you can. You wait until it squeaks, and then you address that squeak."
"We don't want it to squeak."

"I don't either. But there is no way to anticipate where the next squeak will be. You have to wait until it squeaks to find it." =^..^=

[rrrohan]

Re: What is the dumbist customer comment/question you've heard?

i had a similar discussion with my manager. "you had a repeat" "yeah was a squeak how do you expect me to anticipate a squeak occurring? do you want me to lubricate every single moving part on every visit?"

[aviso66]

Re: What is the dumbist customer comment/question you've heard?

a) paper jammed, tell your boss i want new machine...... -> while her office is on 2nd floor using staircase without a lift.
b) can i have a more faster copier ppm but with the same price as the old ones.
c) I didnt print so many copies why is the printing counter so high, can you lower the prices.
d) Machine no power. then we go checked ----> they turn off the main socket switches.
e) my printer is not working or printing...i checked..it's not connected to the network.

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

Weirdly I got an email notice about this thread this afternoon. And I was going to stop in and post about a really dumb customer , ah ex-customer, I ran into at the store the other day. I retired and quit working on office machines over five year ago. And since retiring I have let my beard grow almost to the length seen in the group ZZ Top. Yes and the dimwitted ex customer walked up and confronted me about how "unprofessional I was and how she was going to call my boss and have me fired" That was so funny I laughed in her face and took my cell phone out and "called my boss and told him I quit because of her nasty attitude" Actually didn't call the office just acted like I did so I could embarrass the dimwitted moron. Might be fun to see what the results are of her calling my old boss.

[slimslob]

Re: What is the dumbist customer comment/question you've heard?

Weirdly I got an email notice about this thread this afternoon. And I was going to stop in and post about a really dumb customer , ah ex-customer, I ran into at the store the other day. I retired and quit working on office machines over five year ago. And since retiring I have let my beard grow almost to the length seen in the group ZZ Top. Yes and the dimwitted ex customer walked up and confronted me about how "unprofessional I was and how she was going to call my boss and have me fired" That was so funny I laughed in her face and took my cell phone out and "called my boss and told him I quit because of her nasty attitude" Actually didn't call the office just acted like I did so I could embarrass the dimwitted moron. Might be fun to see what the results are of her calling my old boss.

Here's a picture of another very successful family where the men have long beards, the Robertson family of Duck Dynasty. They have own and operate a very successful business making duck call devices and other hunting accessories.

[gneebore]

Re: What is the dumbist customer comment/question you've heard?

Here's a picture of another very successful family where the men have long beards, the Robertson family of Duck Dynasty. They have own and operate a very successful business making duck call devices and other hunting accessories.

Yeap seen them too my beard kind of resembles the one on the left

[BillyCarpenter]

Re: What is the dumbist customer comment/question you've heard?

Here's a picture of another very successful family where the men have long beards, the Robertson family of Duck Dynasty. They have own and operate a very successful business making duck call devices and other hunting accessories.

These guys are from my home town..Monroe, La. Well, actually West Monroe, La. (I'm from Bastrop, La. - small town outside of Monroe.)

[tsbservice]

Re: What is the dumbist customer comment/question you've heard?

These guys are from my home town..Monroe, La. Well, actually West Monroe, La. (I'm from Bastrop, La. - small town outside of Monroe.)

Yep was one of my favourites show on History channel.

[BillyCarpenter]

Re: What is the dumbist customer comment/question you've heard?

Yep was one of my favourites show on History channel.

When I watch that show, I know almost every road they drive down. I know most of the businesses. I know all the rivers and lakes. But strangely enough, I had never heard of the Robertson family nor their business when I lived there. But I moved away about 20 years ago. Most of my family still lives there.

[Copier Whisperer]

Re: What is the dumbist customer comment/question you've heard?

Stop me if you already heard this. I was working on a 3M copier years ago at a church. I had to refer to the service manual for some adjustments. This was back when service manuals were actual books. The pastor of the church, a real smartass, smirked "I thought you knew how to fix these. Why do you need a book?" I looked right at him and said "Why do YOU need a book?" He became indignant and stormed out of the office. It was one of my best days.