Had one yesterday, Customer calls on olivetti MF450 (bizhub 450) for c-2XXX error ( waste toner motor failure to turn) so I talk him through taking out the waste toner unit and emptying it a little, making sure the gears are free to turn, trouble reset, all of that stuff and still no joy. Knowing we had no new waste toners in stock I drove 45 minutes to have a look and on arrival did all of the above myself, still no joy but i did hear the gears failing to mesh on restart a little, So thinks I, maybe a little piece of card wedged in the right place will help push one side of the WT on to the gear properly and at least get the machine up and running, on looking around for said card a box came into view which had all the right credentials, on further investigation those credentials were not only right but perfect as said box contained a brand new oem waste toner bottle, which when fitted miraculously caused the machine to spring back to life like lazarus, the customer said he was saving it till he really needed it. congrats: 150 pound bill on its way. Shame he's a nice guy aswell always the first with the coffee.
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Last edited by rar0411; 08-26-2010, 10:43 PM. -
When i answer the phone the guy said "hey !! my machine so dirty with toner around, ask ya guys to come and service, my wife is chocking to death" Just after hanging up the phone i cant stop laughing and thinking should i go quickly ?Comment
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My top 4 is all at schools... it made me consider home schooling for my kids.. and I had one in a bank too.
1. Got a call that the copier had stopped working. I went to the customer and found aluminium foil inside the machine. It had shorted the circuits in the machine. Had to replace a power or two. They wantet to see how it would look with print on..
2. Same school a week later. The machine made so loucy prints.. I found out they had tried to copy on sand paper. The drum and other components inside the machine had become sanded after 10-15 pages of sandpaper had been printet. A few weeks later they did it again - but with a much finer grain. The type you use when you are painting cars..
To bad it was a public school, and my taxes is used to pay for the repair.
3. Had a copier at a school, and a teacher called. He was wondering on how long time it needed to dry. What? It's not an ink jet. It is dry instantly..?
No, no.. ha had thought the machine was too full of paperdust and toner - so he had desided to wash it clean with a garden hose. And he had been careful enough to take out the paper.
I actually managed to save that machine, and it lasted 3 more years. But I had to change a lot of parts... $$$
4. We had a customer that used ink jet stickers in a large MFP. They had to pay over 1500 dollars every time I was there... And I was there 6-7 times in a 4 month period. Then I had to go down there and throw the stickes in the trash. This was a bank btw.
5. Another school case. Had an angry teacher at the phone. This machine was supposed to be able to make t-shirt prints.. yeah.. well it don't.
I went there and saw a pice of a t-shirt in the bypass tray. The rest was inside the machine. After a few hours I had it out, and the machine was up and running. I explained to her that they used special iron on paper in order for this to work...
and I have been at people that says the copier changes the accounting numbers and so on..Comment
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T-shirt man... what was they thinking huababuahah........ washing machine ??? buahahha..Comment
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When I worked for Canon years ago a lady came into a copy shop and asked if she could get her old B&W photograph copied so that it was in color.Laughing......Comment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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That's when you open the machine, pull out the Fuser Unit, and take the customer's hand to it, and ask, Do you think this is Hot enough?Comment
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Was working on m/c with glass out and customer walked up to m/c lifted cover and placed sheet of paper on non existent glass pressed copy button then asked me if there was something wrong with m/c
surprise surprise it was laywerTheory is when you know all and nothing works. Practice is when all works and nobody knows why. In this case we have put together theory and practice: nothing works... and nobody knows why! (Albert Einstein)Comment
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While complaining that the copy quality had gone off she was quite addiment that it used too make the copies look better than the originals!!!!At least 50% of IT is a solution looking for a problem.Comment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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new on today..
What? Isn't the copier coffe proof? After he spilled a big mug over the ARDF - and the pages stopped after being "washed" in coffe on the way through the ARDF.
.. no! And it appears that the idiot proof option has not been installed either.
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And..
Stupid machine. It should have been obvious that I wanter 49 copies and NOT 499.. Who needs 499 copies anyway?Comment
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