What's the most whack customer description???

[Copiersrus]

I had a customer call about a piece of paper stuck in the DF. KM-2530 Srdf-2 when i arrived she showed me the sliver of paper with a staple stuck to it on the left side, I gently lifted the lid and removed the paper. She stared at me and said "I didn't think of lifting the lid".

[Copiersrus]

I got another one.. I had a customer that called and stated that there copier will not turn on. I ask "is all the doors closed?" she replied "yes". I go and check their service file for repeat offenders and read from another tech that the left door was not closed. So I proceed to the account and get their, walk in with both ladies standing their one that I spoke to on the phone, I then reached over and closed the door on the left side and the copier started up. And I then wrote them a bill of 98.00. That put an end to not troubleshooting over the phone.

[fixthecopier]

O.K. Folks, When it gets really bad try this. Just write on your ticket " Code Id10t. I have done this many times and got the ticket signed. For your smarter customers you may have to spell out the 10. Have fun.

[DadO]

I have costumer that likes to press, more likely hit start buton. Every month i would come and see broken button.I warn them not to slam on the button but they didn't listen fo 2 times. Third time did a little costum modification I placed an spring under the button, size of an thumb and told them:" Now try to hit it...."

[Jimbo1]

How about this classic???

You were just here two days ago!!!!!!



(A check of the service history followewd by verification with your dispatch will inevitably show no one has been there for six to eight months.

They didn't find anything wrong THEN either!!)

[knightfall]

I had a customer call for replace waste toner container and customer swears that it displayed as that so I go out there and saw the display "replace toner container black" I wish I could say whip the shit out of your eyes next time but its only a wish.

[ToshibaTech]

Last place I worked we used to get this --all the time-- (and I'm not sure why as it is in the same area as my current employer and I don't hear it now from different customers): "It's jamming inside the machine." To which I would always think "where else would it jam."

how about...

"it's like the rollers are rolling"

"we have lines" "clean your scan glass" "we cleaned it it is somewhat better" "clean it more?!?!"

"machine is locked up" "did you turn it off?" "salesman told us never to turn it off"

i'm sure there are better ones that have happened, but i try to forget them...

[Jimbo1]

Well today it was "Sounds like running water" which of course was not doing so when I arrived.

I had a whole day full of mostly non-existent problems.. Jamming,noises, etc.
None of which were there.

[PaulLoveless]

"It smells like fish..."
(non high temp lube on fuser bearings)

[Copystar]

Every Mita tech has had this phone conversation at some point in their career


Customer: I need service, my machine only makes one copy at a time.

Tech: Is your "add toner" light on?

Customer: Yes, but it only makes one copy at a time

Tech: That's because your add toner light is on. Remember you had the same exact problem last month when your "add toner" light was on.

Customer: I know, but it only makes one copy at a time

Tech: That's because your "add toner" light is on

Customer: I know it needs toner but it only makes one copy at a time

Tech: It is supposed to do that, until you add toner it will only make one copy at a time.

Customer: Even when I put the original on the glass, it still only makes one copy at a time.

Tech: what part of "add toner" is most difficult for you to understand?

Customer: My machine only makes on copy at a time

Tech: Do you have any toner?

Customer: Yea, but I think my machine is broken, it only makes one copy at a time.

Tech: Argh, OK, I swing by this afternoon and see if I can fix it for you

Customer: Fix What?

Tech: Your copier

Customer: Oh yea, did I tell you it was only making one copy at a time?

That is a classic! I have a church I service with the same level of users. Just about every other Friday afternoon I get a similar call about how to run the same job.they do every week and still can't figure it out.

[djbass]

Not so much a whack customer description this one, but today I had the pleasure of removing about a litre of water from a copier because the customer had a leaky fire supression system.

[fixthecopier]

This is one of those where all of the info would help at the begining.
me; hello
other tech; Hey jerry, I am over at contracting and this Di470 is saying "plug in key counter"
me; That's not right, none of these machines have that feature.
other tech; well that what it says, what should I do.
me; Did you try to turn the key counter off?
other tech; I don't know how.
me; Go into tech rep mode.
other tech; I can't
me;why?
other tech; When I do the letters are in Japanese.
me; what?
other tech; Or some other language.
me; what the hell.
other tech; Yeah the AC system backed up and has been dripping on the copier
ME; ?!?!?!?!?!?! Why don't we pull it and put in a loaner in while we fix it at the shop.

[blackcat4866]

HA Ha Ha Ha Ha!
So, what is there to discuss?

=^..^=

[Jimbo1]

X-Files

It was making a high pitched beeping noise this morning. It's not doing it now because YOU are here!

[Jimbo1]

Interesting sayings

"It's boobered!"

"It's whopperjawed."

Obviously rural dialect.