Re: What's the most whack customer description???
I got one just a couple of days ago on a customer with a hardware only contract (i.e if it ain't a problem with the box, then they have to pay up) that had one of those fault descriptions that gave the impression that the call taker had been given a hard time by the customer:-
Fault:- Machine will only print or scan first thing in the morning then REFUSES to work for the rest of the day. Customer INSISTS that this is definitely a problem with the photocopier, they have had their I.T engineer out and he has told them to get an engineer out to check the copier network card as he thinks it is faulty. Customer INSISTS that this is a hardware problem and they are not to be charged for the callout......blah blah.
So in I walk to the usual fanfare of irate moaning about just how much inconvenience this has caused, they are a business that needs this machine to be reliable ...... blah blah. Immediately I see a message on the screen to the effect of
Error ###### The IPv4 address is already in use, please check settings
So I speak to the I.T guy..... he argues with me. So I power down the copier and ping it's I.P address from one of the end user's P.Cs and get a response. So I tell him he has an IP address conflict, ask if giving the copier a new address much further up the range is ok. He agrees, I reset the IP address and change the port setting on the three end user PCs and everyone can now print.
Everyone is momentarily happy........ until I get out the chargeable form.
I got one just a couple of days ago on a customer with a hardware only contract (i.e if it ain't a problem with the box, then they have to pay up) that had one of those fault descriptions that gave the impression that the call taker had been given a hard time by the customer:-
Fault:- Machine will only print or scan first thing in the morning then REFUSES to work for the rest of the day. Customer INSISTS that this is definitely a problem with the photocopier, they have had their I.T engineer out and he has told them to get an engineer out to check the copier network card as he thinks it is faulty. Customer INSISTS that this is a hardware problem and they are not to be charged for the callout......blah blah.
So in I walk to the usual fanfare of irate moaning about just how much inconvenience this has caused, they are a business that needs this machine to be reliable ...... blah blah. Immediately I see a message on the screen to the effect of
Error ###### The IPv4 address is already in use, please check settings
So I speak to the I.T guy..... he argues with me. So I power down the copier and ping it's I.P address from one of the end user's P.Cs and get a response. So I tell him he has an IP address conflict, ask if giving the copier a new address much further up the range is ok. He agrees, I reset the IP address and change the port setting on the three end user PCs and everyone can now print.
Everyone is momentarily happy........ until I get out the chargeable form.
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