What's the most whack customer description???

[Dalamar]

"my machine is jamming"

"where?"

"all over"


just annoying.

bank mangaer to us

" our machine is dirty why not give it a good douching"

[Jimbo1]

"When I turn it on the little bowling pins light up and the wheelie deals just keep turning."




----Trying to add toner.----

[barratec]

the machine doesn't turn on

....the machine wasn't plugged in!!

[Bill T.]

And why is it no matter the problem customer ALWAYS says " I think it the rollers"

[lkrsardis]

ignit

"You mean you have to take the wrapper off the paper?"

[Fangers]

"When I feed my originals they come out with spots"
Originals fed through the bypass. Dumbass!!@

LMAO one of our storemen was checking the copy quality on a machine before he boxed it up to go north. We had already checked the machine so there was no real need. I look up to see my test chart slowly going into the bypass... I've never lent him another test chart since...

[djbass]

And why is it no matter the problem customer ALWAYS says " I think it the rollers"

true that, or 'It needs a clean & service'.. expecting every niggling problem must mean it needs to be stripped down and given a full service, even if one was only done a week before.

[Fangers]

Some customers like to tell you what's wrong with the machine. Hand them a screwdriver and it's a different story.

Every Mita tech has had this phone conversation at some point in their career


Customer: I need service, my machine only makes one copy at a time.

Tech: Is your "add toner" light on?

Customer: Yes, but it only makes one copy at a time

Tech: That's because your add toner light is on. Remember you had the same exact problem last month when your "add toner" light was on.

Customer: I know, but it only makes one copy at a time

Tech: That's because your "add toner" light is on

Customer: I know it needs toner but it only makes one copy at a time

Tech: It is supposed to do that, until you add toner it will only make one copy at a time.

Customer: Even when I put the original on the glass, it still only makes one copy at a time.

Tech: what part of "add toner" is most difficult for you to understand?

Customer: My machine only makes on copy at a time

Tech: Do you have any toner?

Customer: Yea, but I think my machine is broken, it only makes one copy at a time.

Tech: Argh, OK, I swing by this afternoon and see if I can fix it for you

Customer: Fix What?

Tech: Your copier

Customer: Oh yea, did I tell you it was only making one copy at a time?

I'm pretty sure there's something you can do in service mode that allows normal copying with low toner.. I personally think it's good because you can charge contract clients for a negligence call xD!

[laserman06]

"You mean you have to take the wrapper off the paper?"

Don't laugh, had that happen to me. Called for jamming out of paper tray.

It was in a lawyer's office, no less.

[SGT_Snacks-64]

"Copier dead"

Cause -: Customer had ripped the power cable out of the plug, which was still in the socket.

Charged due to Health and Safety negligence and more so to the fact that they ripped the cable out of the plug. What were they expecting?!?!

I've had another one where the trip switch for the power in the Copier room went. Took 30 minutes to get the Caretaker/Janitor to atleast check the switch.

[Jimbo1]

That @#$#%!&# Scan Glass!!!!

"But I cleaned the glass."

--Yes Ma'm, but we meant the little one here to the left.

"Oh that one!"

--Yes m'am, if you get just a spot on that it turns into a line.--

"Oh well I'm sorry you had to drive all that way for just that."

--That's ok. It's needs some cleaning anyway.--

[blackcat4866]

Jimbo, I wish I had a nickel for every time I've had that exact conversation.

=^..^=

[Jimbo1]

The fun thing about that one is it is universal because every digital copier with a doc feeder has that stupid little glass.

I actually got in trouble once for explaining about that glass and what happens when you get a spot on it. Girl called in and said I was being "condescending".


Still had to clean the glass.

[hodgiepodgie]

Or The Guy Who Went Berserk When I Began Vaccuming A 6010

[costd]

School got a new copier and salesman was scheduled to demo it a couple days later. They could not wait and tried to make copies. Turned in service ticket as the machine would read the documents in and make "noises" but did not produce any output. Got there and they showed me - their old machine had a right side output tray (new machine it is the bypass). Output tray on new unit is below the reader. Showed them and their only comment was "oh, you mean we will need to look under there if it fails to come out where it is suppose to?"