Do you work on the 850? 1105?
Certain to cause mental illness.
Certain to cause mental illness.
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"Some days you get the bear, some days the bear gets you."
Cdr. William Riker -
Color is not 4 times harder... it's 65,000 times harder.
They call it "TECH MODE" for a reason. I have manual's and firmware for ya, course... you are going to have to earn it.Comment
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Been there done that with the little 111s.
The DC-191 was the same way as were the DC-1824,RE,Z and ZII. They didn't clamshell but the top would take off real fast to start position and the glass would slide right off, if the screws were loose. Yea, a couple of oops were mine.
Big oopsy once , not really mine though, was we set up 4 Mita DC-412RE or maybe it was the 312RE anyways, with the new ADF that clamshelled from right to left. I went from unit to unit installing them and I kid you not by the time I was done they had torn off 3 of them! The dumb things were so heavy and I can't remember whether it was the hydraulic arm that disconnected or tore off its post but 3 out of 4 were ripped right off the copier.Comment
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If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Copier Move
This wasn't my oopsie, but a memorable one, nonetheless.
Back then the salesman did his own deliveries of tabletop machines. I got a call one afternoon, asking what I knew about Xerox. We'll, just a little more than nothing.
Apparently, after delivering the new machine the customer asked if we couldn't move his Xerox downstairs into the basement (it was a residence). It was bolted to the stand, so the salesmen had to take the whole thing assembled down some narrow basement stairs. About halfway down they discovered that the moving tabletop was not as securely attached as they thought. The engine and stand got to the bottom a lot faster than intended, and the poor distressed salesmen could only watch as it rolled end for end down the stairs. They did have a very good grip on the glass though, and that arrived safely at the bottom of the stairs. When I got there, the glass was sitting upon ... the rest of the copier.
To my great surprise, other than a few cosmetic dents, and a few tabletop photointerrupters snapped off, the machine was basically unscathed. $50 in parts and it was as good as ... as good as it was before the trip down the stairs. I don't remember what model Xerox it was, but I would definitely recommend it for hazardous duty. =^..^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Actually, I'd say it was your fault. Unless you had just started the week prior, you should've had a pretty good idea what toner in a trashcan would do and tied the bag off yourself.
We've all done stupid stuff, just don't pawn the blame off on customers (or janitors) when it's your mistake. They're bright enough to know what's up and it makes the rest of us look bad.“Anti-intellectualism has been a constant thread winding its way through our political and cultural life, nurtured by the false notion that democracy means that 'my ignorance is just as good as your knowledge.'” (Isaac Asimov)Comment
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This wasn't my mistake, this was actually a salesman's mistake that I heard about (and all us techs laughed about). This impatient salesguy couldn't wait for one of us to help him with delivery of a brand new Voyager series MFP (Kyocera), so he decided to load it up in the company truck himself and try and deliver it with another salesguy. Apparently neither guy knew how to operate a Tommy Lift and the machine ended up falling off of the truck and landing on it's side (corner, actually). It was hilarious watching the guy's face as we told him that the kind of frame damage the machine sustained cannot be fixed and he just totaled a brand new color copier. I guess he shouldn't have been so eager to get the thing out the door and used some common sense. LOLBut I'm trying, Ringo. I'm trying real hard... to be the Shepherd.
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We had a saleman moving a machine from one of our customer's building to another (about 500 feet). He hit a large gap in the sidewalk and the machine went down. He called our service manager who sent me out to look at the damage. Totaled!! One of the larger screws had popped out, stripped smooth from the end to about halfway up (I still have the screw). The top frame was bent, but all the glass survived.If at first you don't succeed, redefine successComment
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' "But the salesman said . . ." The salesman's an asshole!'
Mascan42
'You will always find some Eskimo ready to instruct the Congolese on how to cope with heat waves.'
Ibid
I'm just an ex-tech lurking around and spreading disinformation!Comment
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We actually had that happen were the boss was just kinda walking in front guiding it along and we were pushing the copier, a Mita DC3648R, in NYC down the sidewalk when we hit a big crack and the copier spins around, we were rolling pretty good at this point, and starts to fall over, he actually jumped in front of it , on his knees trying to stop it from falling, machine weighs around 500lbs, needless to say he did not save it and luckily didn't get too badly hurt, torn knees, and a good cut on his thigh and some really good bruises.Comment
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They do like those warm places."Some days you get the bear, some days the bear gets you."
Cdr. William RikerComment
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