284e B&W F/W update gone wrong!

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4212

    284e B&W F/W update gone wrong!

    Bought this low meter off lease machine and have a buyer for it. When getting ready for delivery I noticed it had really old F/W in it so I tried to update by doing in steps until latest F/W, but never got past the 1st new F/W because MFP came up N.G. All other items, ADF, Printer, etc loaded F/W and completed with no problems. I tried 5 different USB sticks that have worked in other 4 series.

    Now when booting up I get message "invalid firmware" etc, WITHOUT USB stick inserted.

    Only way I could get machine to work is buy leaving USB service port open so it don't block the sensor. After checking in serv mode F/W is still the same and all counts, serial #, etc have not changed. Machine works fine as long as USB service port cover is open without USB inserted when booting up.

    Does have blue dot by serial #.

    So at this point I will have to deliver with the old original C8 F/W and USB service port cover removed.

    Anyone ever see one of these 4 series where you had to leave USB port cover open for it to work?

    Any help appreciated
    Thanks in advance
  • gere1
    Technician
    • Oct 2018
    • 20

    #2
    Re: 284e B&W F/W update gone wrong!

    buenos dias
    Me he encontrado con ese problema en equipo c364e
    prueba con estos pasos

    Reset tool


    sin encender ponle el firmware especifico de la ssd

    y por ultimo prueba con firmware

    Cuidado con eso
    si la recuperas puede que pierda todos los contadores

    Comment

    • B0265
      Senior Tech

      500+ Posts
      • Jan 2007
      • 718

      #3
      Re: 284e B&W F/W update gone wrong!

      I have seen a similar problem a few years ago, I think it was a C280.
      The message about "invalid memory" remained even after replacing the MFP Board, the only way to get rid of it was to do a succesful FW update.
      I assume that somthing is written into the NVRAM/SSD when you begin a FW update.

      Comment

      • Phil B.
        Field Supervisor

        10,000+ Posts
        • Jul 2016
        • 22808

        #4
        Re: 284e B&W F/W update gone wrong!

        Originally posted by gere1
        buenos dias
        Me he encontrado con ese problema en equipo c364e
        prueba con estos pasos

        Reset tool


        sin encender ponle el firmware especifico de la ssd

        y por ultimo prueba con firmware

        Cuidado con eso
        si la recuperas puede que pierda todos los contadores
        IN ENGLISH PLEASE

        Comment

        • darry1322
          Senior Tech

          Site Contributor
          500+ Posts
          • Oct 2010
          • 817

          #5
          Re: 284e B&W F/W update gone wrong!

          Originally posted by Phil B.
          IN ENGLISH PLEASE

          From Google Translate :

          "good morning
          I have encountered this problem in c364e equipment
          try these steps


          Reset tool




          without turning on the specific firmware of the SSD


          and finally test with firmware


          Careful with that
          if you recover it you may lose all the counters"

          Comment

          • copyman
            Owner / Technician

            Site Contributor
            2,500+ Posts
            • Sep 2005
            • 4212

            #6
            Re: 284e B&W F/W update gone wrong!

            Is the reset tool in reg or special F/W on dealer website? I have looked and can't seem to find it. Think it's tar file A55VFW for B&W 284e that I need?

            Thanks

            Comment

            • darry1322
              Senior Tech

              Site Contributor
              500+ Posts
              • Oct 2010
              • 817

              #7
              Re: 284e B&W F/W update gone wrong!

              I'm not familiar with the cause of your issue and using the reset is always a last resort measure. I have no idea if it will resolve your issue.

              A161FFW bizhub
              224e/284e/364e/454e/554e

              It's linked to in the knowledge base files for the 284e. Just go to knowledge base and search for reset.
              ID: KBA01400126

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 7930

                #8
                Re: 284e B&W F/W update gone wrong!

                I had a C224e that kept loosing the SMTP & ip address settings, the cause was the fw port left up (it was stuck) bear that in mind.
                Last edited by copier tech; 11-05-2018, 09:19 PM.
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                Comment

                • Synthohol
                  Certified Konica Expert

                  Site Contributor
                  5,000+ Posts
                  • Mar 2016
                  • 5456

                  #9
                  Re: 284e B&W F/W update gone wrong!

                  wonder if it was a used board installed before you got it?
                  id do a system data init and put the movie data back on and see if that fixes it.
                  but first double check the serial number of the copier compared to what is entered in service mode.
                  We know a thing or two because we've seen a thing or two.
                  The medication helps though...

                  Comment

                  • Woxner
                    Senior Tech

                    500+ Posts
                    • Jul 2011
                    • 808

                    #10
                    Re: 284e B&W F/W update gone wrong!

                    try doing each piece of firmware one at a time like controller the mfp the finisher etc. if this had bizhub secure sometimes that will do it. but do controller last. had this in 8 series when trying ti to update.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22696

                      #11
                      Re: 284e B&W F/W update gone wrong!

                      Likewise, I've had a couple of machines that would not take the full download, but would take single files. It's a PITA, and slow to have to keep re-booting the machine for each file, but it worked for me. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • FixStuff
                        Technician

                        Site Contributor
                        • Aug 2015
                        • 16

                        #12
                        Re: 284e B&W F/W update gone wrong!

                        Try disconnecting the hard drive then attempt firmware.

                        Comment

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