Konica Minolta ADF burned by patient

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  • Thayer
    Trusted Tech

    100+ Posts
    • Dec 2017
    • 107

    [Misc] Konica Minolta ADF burned by patient

    Got a call for C554e, to check out. Turns out patient got back into office and started burning documents on the ADF. Here are some pictures.
    IMG_0479.jpgIMG_0480.jpgIMG_0482.JPGIMG_0489.JPG


    Another tech returned the next week, and yes the ADF did work no issues!!!!
    We did end up replacing ADF.

    Thanks
  • blackcat4866
    Master Of The Obvious

    Site Contributor
    10,000+ Posts
    • Jul 2007
    • 22703

    #2
    Re: Konica Minolta ADF burned by patient

    Now that's a "hot" print job. Funny that it still worked. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

    Comment

    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4217

      #3
      Re: Konica Minolta ADF burned by patient

      I presume it was a mental patient? Trust me I've had some nut job customers do everything possible you can think of with their copiers but this is a first!

      Always wondered why fire marshal wants fire extinguisher near every copier. Didn't know people burn docs on them

      I've always said a copier will never catch on fire and fire extinguisher was not necessary, this proves my point , you can build a campfire on them and still won't catch fire!

      Comment

      • Bix
        Service Manager

        1,000+ Posts
        • Apr 2018
        • 1421

        #4
        Re: Konica Minolta ADF burned by patient

        I want to understand the dynamics of the accident

        Comment

        • CopierNerd
          Trusted Tech

          100+ Posts
          • Feb 2015
          • 187

          #5
          Re: Konica Minolta ADF burned by patient

          Originally posted by Bix
          I want to understand the dynamics of the accident

          Patient wants us to be patient and think about it! Never saw this before.

          Comment

          • skelband
            Technician

            Site Contributor
            50+ Posts
            • Jan 2019
            • 57

            #6
            Re: Konica Minolta ADF burned by patient

            Holy cow! I can't imagine what must have gone through your mind when you saw that!

            I must admit that I did wonder when I saw the post subject, what kind of component in an ADF set fire to the paper?

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7635

              #7
              Re: Konica Minolta ADF burned by patient

              That is Scary!
              I'm almost tempted to scrap out an old copier, put a pile of originals in DF, make a fire and cold-bloodedly press Start buton...will they come out
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 7934

                #8
                Re: Konica Minolta ADF burned by patient

                Originally posted by Thayer
                Got a call for C554e, to check out. Turns out patient got back into office and started burning documents on the ADF. Here are some pictures.
                [ATTACH=CONFIG]41770[/ATTACH][ATTACH=CONFIG]41771[/ATTACH][ATTACH=CONFIG]41772[/ATTACH][ATTACH=CONFIG]41773[/ATTACH]


                Another tech returned the next week, and yes the ADF did work no issues!!!!
                We did end up replacing ADF.

                Thanks
                I love the fact it still works.

                Close the call down, PM carried out test & home early for a beer?
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                ​

                Comment

                • Thayer
                  Trusted Tech

                  100+ Posts
                  • Dec 2017
                  • 107

                  #9
                  Re: Konica Minolta ADF burned by patient

                  I was told the patient went back for his cigarettes and staff wasn't available. And started lighting the documents left on the copier machine.
                  I could not do anything, because fire Marshall was called and waiting for okay to work on machine.

                  Comment

                  • rrrohan
                    Service Manager

                    Site Contributor
                    1,000+ Posts
                    • Sep 2011
                    • 1971

                    #10
                    Re: Konica Minolta ADF burned by patient

                    Originally posted by copier tech
                    I love the fact it still works.

                    ive had some come from Mine Sites in middle of Australia where the doc feeder tray is all melted from sitting in the back of a truck on a 55 Celsius day and it still worked

                    Comment

                    • Synaux
                      Service Manager

                      Site Contributor
                      1,000+ Posts
                      • Mar 2012
                      • 1224

                      #11
                      Re: Konica Minolta ADF burned by patient

                      Come on dude! fix that shit! :P
                      -=If it aint broke don't fix it=-

                      Comment

                      • spock
                        Technician
                        • Nov 2010
                        • 41

                        #12
                        Re: Konica Minolta ADF burned by patient

                        Almost as good as the MFD I had that was covered with a powder fire extinguisher hahahaa

                        FYI the powder is bad to breathe also LOL

                        Comment

                        • Thayer
                          Trusted Tech

                          100+ Posts
                          • Dec 2017
                          • 107

                          #13
                          Re: Konica Minolta ADF burned by patient

                          Returned to machine today, they now have a key pad lock on the door to copier location. Hahaha

                          Comment

                          • Mitch Barron
                            Trusted Tech

                            100+ Posts
                            • Mar 2013
                            • 180

                            #14
                            Re: Konica Minolta ADF burned by patient

                            Holy smokes! That's crazy. I have had some cray cray things happen to our machines, but something like this has yet to happen. I think it adds a little flare (the puns!) to it.

                            Comment

                            • petermays
                              Technician

                              50+ Posts
                              • Mar 2017
                              • 91

                              #15
                              Re: Konica Minolta ADF burned by patient

                              Originally posted by tsbservice
                              That is Scary!
                              I'm almost tempted to scrap out an old copier, put a pile of originals in DF, make a fire and cold-bloodedly press Start buton...will they come out

                              well i have had the pleasure to take a 10 pound hammer to a mc i disliked..mc was been scrapped and a claw was going to pic it up and load into a recycle truck
                              so i told him to wait....i was happy

                              Comment

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