C360i firmware update problem

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  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5799
    #16
    Re: C360i firmware update problem

    just a reminder of what drives are konica certified...
    Attached Files
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

      Comment

      • Ziggy
        Senior Tech

        Site Contributor
        VIP Subscriber
        500+ Posts
        • Feb 2018
        • 693
        #17
        Re: C360i firmware update problem

        Reminder sometimes usb sticks stop working and formatting with windows doesn't work you need to use HP formatter tool. See attached bulletin . You can find this tool on Konica Minolta's site
        Attached Files

          Comment

          • Don N.
            Trusted Tech

            250+ Posts
            • Nov 2011
            • 409
            #18
            Re: C360i firmware update problem

            Originally posted by SUPERMIGHTYZ
            Problem solved. Key usb! Thanks
            Exactly what do you mean by KEY USB???

            Seemed like you said earlier you tried multiple USB drives???


            BTW, I have a C360i that won't load FW0020 from multiple USB's that work fine loading FW on other C250i/C300i/C360i machines. I'm holding the FW button, the dot appears, but never shows FW screen or loads FW. Eventually it reboots & stalls at about 50% progress bar.
            Machine was working fine, ran gradation & user test prints, etc. then it crapped out when I tried to upgrade FW. It's a lease return machine. Now a brick.
            I can't get into service mode either.

              Comment

              • kingarthur
                Service Manager

                1,000+ Posts
                • Feb 2008
                • 1327
                #19
                Re: C360i firmware update problem

                Originally posted by copier tech
                You don't need to bother with the FWSelect folder.

                I keep multiple models with just the FW00020 folders etc on one 8GB USB pen drive.

                Same here, I've got FW for every colour model just "sitting" on my USB, no FWSelect folder
                Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                  Comment

                  • femaster
                    Service Manager

                    1,000+ Posts
                    • May 2011
                    • 1482
                    #20
                    Re: C360i firmware update problem

                    REDACTED DUE TO SENILITY...
                    Last edited by femaster; 10-11-2023, 01:48 AM. Reason: Edited to correct a "moment of senility"
                    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                      Comment

                      • tsbservice
                        Field tech

                        Site Contributor
                        5,000+ Posts
                        • May 2007
                        • 7975
                        #21
                        Re: C360i firmware update problem

                        FWSelect folder is if there are multiple firmwares for same model. Never used it one USB for all of them.
                        A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                        Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                          Comment

                          • femaster
                            Service Manager

                            1,000+ Posts
                            • May 2011
                            • 1482
                            #22
                            Re: C360i firmware update problem

                            Originally posted by tsbservice
                            FWSelect folder is if there are multiple firmwares for same model. Never used it one USB for all of them.
                            You are correct. I've redacted my previous post as the brain wasn't fully engaged at the time of posting.
                            A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                            My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                              Comment

                              • tsbservice
                                Field tech

                                Site Contributor
                                5,000+ Posts
                                • May 2007
                                • 7975
                                #23
                                Re: C360i firmware update problem

                                Originally posted by femaster
                                You are correct. I've redacted my previous post as the brain wasn't fully engaged at the time of posting.
                                Ahhh, I see now my answer may appear like posting over yours...which wasn't meant at all. I apologize.
                                A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                                Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                  Comment

                                  • femaster
                                    Service Manager

                                    1,000+ Posts
                                    • May 2011
                                    • 1482
                                    #24
                                    Re: C360i firmware update problem

                                    Originally posted by tsbservice
                                    Ahhh, I see now my answer may appear like posting over yours...which wasn't meant at all. I apologize.
                                    No problem at all, and certainly wasn't taken that way. I removed it since the information I supplied was not completely correct, and the last thing I want floating around is wrong information that might lead someone else astray in the future.
                                    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                                    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                                      Comment

                                      • Rewind!
                                        Somehow it works....

                                        Site Contributor
                                        VIP Subscriber
                                        50+ Posts
                                        • Jan 2019
                                        • 89
                                        #25
                                        Re: C360i firmware update problem

                                        I've also had end users unplug the USB passthrough cable to the board.... (8, I series). Beleive me when I say that i felt very dumb after 5 flashdrive swaps smh....

                                        JC

                                          Comment

                                          • Bman
                                            Junior Member
                                            • Dec 2023
                                            • 9
                                            #26
                                            Originally posted by SUPERMIGHTYZ
                                            I can't update firmware on the bizhub c360i series. I copy the firmware folder (FW000XX) to the root of the usb stick, but it does not start. The dot appears but then nothing ..Thanks to everyone who will help me Thanks to everyone who will help meI can't update firmware on the bizhub c360i series. I copy the firmware folder (FW000XX) to the root of the usb stick, but it does not start. The dot appears but then nothing ..Thanks to everyone who will help me
                                            where you able to resolve this issue?

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