C454e "TPM chip has been changed"

[tsbservice]

Re: C454e "TPM chip has been changed"

No idea what needs to be done at this point since KM is being so completely vague about the whole GHV-M1 F/W now- (quoted from my previous post): "8. Install new SSD Board and flash machine with latest special firmware". Why in the heck would we flash with the latest special F/W when EACH special F/W is designed to fix a specific issue????!!

But the bulletin 11472 is still available so KM needs to get their act together and let us know EXACTLY what they want done. It's like 5 different dudes are working on this and not one of them talked to any of the others before putting out the info.


I just downloaded this directly from KM a few minutes ago and it still matches the one I downloaded a year ago.


[ATTACH=CONFIG]44420[/ATTACH]

Unfortunately you are completely right on this topic. I guess we must wait until they clear the confusion.

[Gerg?]

[ivovb]

[ivovb]

Re: C454e "TPM chip has been changed"

Here is some update on my case. First of all many thanks to Gergo. Secondly Yes it is not needed to order any spare parts from KM, just 3 euro aftermarket battery 3V 2477. It is obviously that KM battery with 57 marking are bad eggs.

1. Change the battery.
2. Use reset tool for MFP board 3 times successively. (Next time I'll try only once ...)
3. Update firmware to the latest one - GDL. Check beforehand machine/type. In my case they were ok. GHV not needed.
4. Go to service mode and check SW 10 - it was generic machine in my case. Check also Marketing area in System 1 - it was US not EU...
5. Set serial numbers in service mode - printer, scanner and for any option.
6. Activate HDD and download movie data.
7. Do initial installation because it is new machine...
8. Do any user setups - network, scan destinations etc.

Concerning #3 - GHV in my opinion must give a chance to change battery without settings lost. So #4-8 not needed. Need a proof.
Concerning #7 - Stop-1-1-4-4-C the year is 2007. Could not made it 2020. In Admin mode it is possible to set it right.

Machine has full functionality so far.

Hope my procedure is most complete and usefull.

BR

[tsbservice]

Re: C454e "TPM chip has been changed"

Here is some update on my case. First of all many thanks to Gergo. Secondly Yes it is not needed to order any spare parts from KM, just 3 euro aftermarket battery 3V 2477. It is obviously that KM battery with 57 marking are bad eggs.

1. Change the battery.
2. Use reset tool for MFP board 3 times successively. (Next time I'll try only once ...)
3. Update firmware to the latest one - GDL. Check beforehand machine/type. In my case they were ok. GHV not needed.
4. Go to service mode and check SW 10 - it was generic machine in my case. Check also Marketing area in System 1 - it was US not EU...
5. Set serial numbers in service mode - printer, scanner and for any option.
6. Activate HDD and download movie data.
7. Do initial installation because it is new machine...
8. Do any user setups - network, scan destinations etc.

Concerning #3 - GHV in my opinion must give a chance to change battery without settings lost. So #4-8 not needed. Need a proof.
Concerning #7 - Stop-1-1-4-4-C the year is 2007. Could not made it 2020. In Admin mode it is possible to set it right.

Machine has full functionality so far.

Hope my procedure is most complete and usefull.

BR

Thanks for feedback ivovb.
So now here we have confirmed from several different members that in dreaded flat battery cases there is big chances that machine can be repaired without expensive board changes. Good to know 👍

[filladefilla]

1. I changed the battery.
2. Used reset tool for MFP board 3 times.
3. Updated the firmware.
4. Error D-C390 appears... and restarts on its' own 2 times.
5. Recover data appears and I hit recover data.

*It has taken more than 5hrs on the "data is being processed"...
Please, how long does it take to process?

please find attached picture for helping me.

Thank you

[Synthohol]

id unplug for a couple minutes and reboot with A fw stick and check the machine/type see if its FF for both.
whats the first 4 digits of the serial?

16. Enter [Machine] and [Type], then touch [Fix].

NOTE

• Check the serial number of the product and, according to

the first four digits of the serial number, select [Machine]

and [Type].

First four digits of the serial number	A5AY	A5C0
[Machine]	3	3
[Type]	A	0

[filladefilla]

Please, this is the machine and type. it seems right...

[filladefilla]

Please, this is the machine serial

[Synthohol]

it looks right.
i dont recognize the FW version, all i have is g20 m1
is it base or a special fw?

[filladefilla]

could you help me with the g20m1 version..

that version is what I used.

[JMS]

GDU-M1 is the newest FW for C554e and C364e-Series on Kiku and FTP. Released April 2023.

[Synthohol]

good to know, i lost my access 2 years ago this month.

[filladefilla]

This is the result after applying g20m1 version..

[filladefilla]

Please, someone should kindly help.

I'm stuck at error code C-D390 when I select Recover Data.... machine runs more than 7 hours with no results.

thank you.