Bizhub 364e HDD/SDD replacement

[Elmojo]

Re: Bizhub 364e HDD/SDD replacement

I only use CE mode to format the HDD & only ever do a logical format.

I appreciate that, but unfortunately that's not working in my case.
When I put in the drive without any formatting on it, I never get the prompt to just do the logical format, and if I try to invoke it manually through Service Mode, it hangs at 0% and never progresses.
If I try to do it through the Admin console (is that the same as CE mode?), I don't have any options for HDD anything. In fact, I can't even log in. All I get is Consumables Check, and Device Info.

My only options at this point are to do the encryption thing, or to format the HDD through the Admin console screen, since I've just completed the physical format and powered it back on.

Also, why is the forum no longer notifying me of new posts?

[copier tech]

Re: Bizhub 364e HDD/SDD replacement

I appreciate that, but unfortunately that's not working in my case.
When I put in the drive without any formatting on it, I never get the prompt to just do the logical format, and if I try to invoke it manually through Service Mode, it hangs at 0% and never progresses.
If I try to do it through the Admin console (is that the same as CE mode?), I don't have any options for HDD anything. In fact, I can't even log in. All I get is Consumables Check, and Device Info.

My only options at this point are to do the encryption thing, or to format the HDD through the Admin console screen, since I've just completed the physical format and powered it back on.

Also, why is the forum no longer notifying me of new posts?

CE = Service mode (copier engineer mode)

Delete the partition in your HDD caddy so it shows as 100% unallocated space then fit the drive & format in CE mode.

[srvctec]

Re: Bizhub 364e HDD/SDD replacement

I only use CE mode to format the HDD & only ever do a logical format.

Same here.

[srvctec]

Re: Bizhub 364e HDD/SDD replacement

I appreciate that, but unfortunately that's not working in my case.
When I put in the drive without any formatting on it, I never get the prompt to just do the logical format, and if I try to invoke it manually through Service Mode, it hangs at 0% and never progresses.
If I try to do it through the Admin console (is that the same as CE mode?), I don't have any options for HDD anything. In fact, I can't even log in. All I get is Consumables Check, and Device Info.

My only options at this point are to do the encryption thing, or to format the HDD through the Admin console screen, since I've just completed the physical format and powered it back on.

Also, why is the forum no longer notifying me of new posts?

Make sure the HDD is shown as installed in service mode (CE) before trying any of the formatting. Also, always power down using the MAIN power switch inside the front door (hopefully that's how you've been powering down and back up again) when making any changes in the CE mode to set those changes.

[Elmojo]

Re: Bizhub 364e HDD/SDD replacement

CE = Service mode (copier engineer mode)

Delete the partition in your HDD caddy so it shows as 100% unallocated space then fit the drive & format in CE mode.

Aha! So CE mode = Svc Mode. I guess Admin mode is just Admin mode?
That's exactly what I did previously (wiped in Windows, left all unallocated), but when I boot it up that way, I am unable to format it logical in CE mode. It just hangs at 0%, as I mentioned before.
The only format I can get it to do is the physical format, also from CE mode, and that of course takes quite a while. Once it's complete, I get that message I noted a couple posts back about needing to format or set encryption.
Could all this just be down to a bum drive? If I buy a new one and pop it in, is it likely that everything will work as advertised and I won't have all these headaches? If so, I'll order one right now.

Make sure the HDD is shown as installed in service mode (CE) before trying any of the formatting. Also, always power down using the MAIN power switch inside the front door (hopefully that's how you've been powering down and back up again) when making any changes in the CE mode to set those changes.

Yep, the HDD shows as 'installed' under CE mode.
Yes, I always use the power switch behind the front door, and wait 10secs between cycles, as noted in the Service Manual.

[tsbservice]

Re: Bizhub 364e HDD/SDD replacement

So here's where I am now...
I started over as suggested, wiped the drive in Windows, reinstalled into copier.
Service mode....physical format....some time later...complete...reset machine.
Machine back up, shows message "Reset the encryption passphrase or format the HDD".
We've established earlier that encryption is unnecessary, but I'm reluctant to format the drive through Admin mode, since that's what I did previously, and that resulted in the C-D010 error.
Should I try it again, or do it a different way?
Should I go back into Svc Mode and do a logical format through that menu, or just log in as Admin and do it there?
I've done this so many times I'm losing track of what hasn't worked, other than everything. :/

Format it in CE mode(logical). CE=Service as you already learned.

[Elmojo]

Re: Bizhub 364e HDD/SDD replacement

I apologize, I must not be articulating this clearly, or maybe my posts are getting auto-translated into Swahili?

Let me try again... A logical format, in CE mode, of a fully wiped (unallocated) drive, does not work on this machine.
I navigate to [State Confirmation] -> [Memory/HDD Adj.] -> [HDD format] and choose [Logical], and press {Start}.
The LED around the start button turns from blue to orange, and the status window shows "Result 0%".
It just sits there as long as I care to leave it.

I'm sorry that I'm being slightly less than cordial, especially since I'm begging for help, but this has been a rather frustrating couple days.
Please bear with me, I know we'll get it!

...and I'm STILL not getting new post notifications. I've un- and re-subscribed to the thread. Anything else I can do? I don't want to miss any replies!

[blackcat4866]

Re: Bizhub 364e HDD/SDD replacement

This is why most techs do not install drives with unknown provenance. So you've spent 8 or 10 hours trying to save $20. Is your time worth $2 per hour?

Buy the new HDD and be done with it.
=^..^=

[Elmojo]

Re: Bizhub 364e HDD/SDD replacement

This is why most techs do not install drives with unknown provenance. So you've spent 8 or 10 hours trying to save $20. Is your time worth $2 per hour?

Buy the new HDD and be done with it.
=^..^=

Already ordered the new drive, just trying to get the machine running until it comes in, so I can work on setting up the network printing and all that jazz.
I was trying to get the process sorted out beforehand, so I could do it right when the new drive arrives.

I'm also a bit confused, because the service manual was apparently translated from Japanese, and not particularly well.
There's lots of odd phrasing and such that makes it hard to follow the line of reasoning when working through a particular process.
I used to do some technical writing, so maybe I'm a little more sensitive than others to this sort of thing, but when you're carrying out a complicated technical process, even minor errors of grammar or strangely-worded instructions can cause real confusion.
Also, it seems that most of you experienced techs don't really seem to follow the process outlined in the SM, so that adds a layer of adventure to things as well.
I know this all seems pretty straightforward to most of you, but imagine it's your first day on the job. Your boss hands you the service manual, says 'go fix that machine', then gives you a different set of verbal instructions that he knows will save you a bunch of time and hassle because he's done it that way for years. You've never even seen the machine before, though, and he's not going on the call with you. Oh, and another tech who's been with the company forever says "Nah, do it this other way, it has always worked for me".
See my dilemma? I'll get it eventually, just please be patient with me.

[blackcat4866]

Re: Bizhub 364e HDD/SDD replacement

...
I'm also a bit confused, because the service manual was apparently translated from Japanese, and not particularly well.
There's lots of odd phrasing and such that makes it hard to follow the line of reasoning when working through a particular process.
I used to do some technical writing, so maybe I'm a little more sensitive than others to this sort of thing, but when you're carrying out a complicated technical process, even minor errors of grammar or strangely-worded instructions can cause real confusion.
...

There are some truly comical moments. "deveroper", "lump unit", and some phasing like "Please wait for a while." Exactly how long is "a while"? Will I ever know? Probably not.

To add interest, often different sections of the manual are written and translated by different groups. So often the exact same part may have 3 or 4 unique names, with no real way of determining if sensor PS1 in section 5, is also the exit sensor in section 7, or "photointerrupter" in the parts manual.

Or the next machine in a machine family is copied/edited from the previous document, and many of the changes are correctly marked ...

There's a whole thread on that. =^..^=

[Elmojo]

Re: Bizhub 364e HDD/SDD replacement

Sooo, not just me then?
Sounds they need to hire the Oce' tech writers. Say what you want about their machines (the new ones especially suck since bought out by Canon), but the older SRS manuals were on point.
I vividly recall my first day at a previous job, when part of my duties was the care and feeding (and occasional complete rebuild) of a couple Oce' 9800 large format copiers. We called these the Green Beast, and not because of the amount of work they could put out. The service manual was something like 2200 pages. It came bound with Chicago posts. The first time I was the SRS manual, I thought I'd have a stroke, but it was so well written and organized, that almost anyone could diagnose (if not fix) a problem within about 10 minutes, just by reading the error code and looking it up in the 'Oce' bible'.
I mean, this silly contraption (the machine, not the manual lol) had an actual key like a car to switch it from OFF to RUN, to 'Service Mode'.
I loved/Hated that thing. It was the only thing about that job I miss.

So here's a weird one...
I figured that I'd just pull the drive and go back to fiddling with the network stuff until the new HDD arrives.
I removed the drive, then powered the machine back on to uninstall it in software.
I log into CE, go to the menu for HDD, and press the button to tell it that the Hard Drive is in fact NOT installed and.... nada.
I know it takes a while, but I waited over a minute, and it never flipped. I tried it twice, nothing. It won't uninstall. Huh. Now what?
I can just wait until the new drive comes, since I'll need that switch back on anyway, but I'm nowhere near that patient. Plus, I wanted to try to get it set up on my network and printing in the meantime.

[femaster]

Re: Bizhub 364e HDD/SDD replacement

As for formatting, after clearing it out on a windows PC, do the physical format, reboot. You then get the message to reset encryption or format. Go back into service mode and do the logical. The logical should work after you've done the physical, if not then it's most likely an issue with the hard drive you are using.

[Elmojo]

Re: Bizhub 364e HDD/SDD replacement

As for formatting, after clearing it out on a windows PC, do the physical format, reboot. You then get the message to reset encryption or format. Go back into service mode and do the logical. The logical should work after you've done the physical, if not then it's most likely an issue with the hard drive you are using.

Tried that multiple times, no bueno.
I have to assume the drive is somehow funky.
I'm just gonna wait for the new one and try again.

[tsbservice]

Re: Bizhub 364e HDD/SDD replacement

Sooo, not just me then?
Sounds they need to hire the Oce' tech writers. Say what you want about their machines (the new ones especially suck since bought out by Canon), but the older SRS manuals were on point.
I vividly recall my first day at a previous job, when part of my duties was the care and feeding (and occasional complete rebuild) of a couple Oce' 9800 large format copiers. We called these the Green Beast, and not because of the amount of work they could put out. The service manual was something like 2200 pages. It came bound with Chicago posts. The first time I was the SRS manual, I thought I'd have a stroke, but it was so well written and organized, that almost anyone could diagnose (if not fix) a problem within about 10 minutes, just by reading the error code and looking it up in the 'Oce' bible'.
I mean, this silly contraption (the machine, not the manual lol) had an actual key like a car to switch it from OFF to RUN, to 'Service Mode'.
I loved/Hated that thing. It was the only thing about that job I miss.

So here's a weird one...
I figured that I'd just pull the drive and go back to fiddling with the network stuff until the new HDD arrives.
I removed the drive, then powered the machine back on to uninstall it in software.
I log into CE, go to the menu for HDD, and press the button to tell it that the Hard Drive is in fact NOT installed and.... nada.
I know it takes a while, but I waited over a minute, and it never flipped. I tried it twice, nothing. It won't uninstall. Huh. Now what?
I can just wait until the new drive comes, since I'll need that switch back on anyway, but I'm nowhere near that patient. Plus, I wanted to try to get it set up on my network and printing in the meantime.

Plug HDD back then go to uninstall it feom CE mode.

[Synthohol]

Re: Bizhub 364e HDD/SDD replacement

the service manual was apparently translated from Japanese, and not particularly well.

HAHAHAHAHA you have no idea how that carries even into the verbiage on the control panel.
the c6500 during an adjustment says "please to set a mark of green paper......"
no, there is a green triangle that prints on the sheet.