Konica Minolta C7000 toner not sticking to paper (one side)

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  • Honpress
    self service

    Site Contributor
    50+ Posts
    • Oct 2022
    • 62

    #1

    Konica Minolta C7000 toner not sticking to paper (one side)

    Hi!

    I have a another problem with our printer Konica Minolta C7000. Really happy I fixed most of the problems, but can't have a break of course.

    When I make a print the toner isn't sticking on 1 side on the paper, I can wipe most of the paper. I've added o photo of the print and the fuser belt (see that the toner is still on it especially what created the thick toner missing streak on the print)

    Like it's not heating on one side? I don't get any error also. I've replaced the fuser belt a while back, bought it from Alibaba (compatible, but not original one). Sometimes something smells weird when the printer is on. No idea if it's the belt or one of the rolls. Don't know if that has anything to do with this problem. But at the same time I've the idea the fuser is getting too hot??

    I had a look at the fuser unit lamp, seems OK. The thermistor was really dirty almost black, don't know why so I cleaned that. Not sure if cleaning it is good enough.. The thermistor is on the side, where the toner isn't sticking. Don't know if that matters.

    I really hope somebody can help me with this! ?

    Ilse
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  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5737

    #2
    id put a slice of paper between the rollers, turn the pressure motor to close the gap and make sure there is even pressure on both sides.
    the upper bearing looks a bit dark from heat too.
    check the web and web roller.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

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    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4524

      #3
      Agree with synth it looks like fuser bearing or bushing on one side is bad. Which means there will be a space between rollers preventing proper fusing.

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      • wjurls
        Trusted Tech

        Site Contributor
        250+ Posts
        • Feb 2017
        • 491

        #4
        Do as suggested above. If that doesn't help, you may have a buildup of silicon oil on either the upper, lower or both rollers inside the belt. I've had this oil buildup cause some strange image quality issues. If that's the case, Don't waste time cleaning them. Just replace the rollers and belt.

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        • Ziggy
          Senior Tech

          Site Contributor
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          500+ Posts
          • Feb 2018
          • 680

          #5
          When you replaced the fuser belt did you also replace the rollers inside of belt? If not that may be your problem. But I agree with post above, looks like either a bearing is not sitting right or one of the heat sleeves is broke

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          • blackcat4866
            Master Of The Obvious

            Site Contributor
            10,000+ Posts
            • Jul 2007
            • 22930

            #6
            Originally posted by Markks
            When you replaced the fuser belt did you also replace the rollers inside of belt? If not that may be your problem. But I agree with post above, looks like either a bearing is not sitting right or one of the heat sleeves is broke
            On a machine this old it is very common to find broken bushings, or bearings not properly seated, or the shoulder screws not properly seated in the split frame, all of which affect how much pressure you're getting at each side. Examine those items more closely.

            If you'd like a serious answer to your request:
            1) demonstrate that you've read the manual
            2) demonstrate that you made some attempt to fix it.
            3) if you're going to ask about jams include the jam code.
            4) if you're going to ask about an error code include the error code.
            5) You are the person onsite. Only you can make observations.

            blackcat: Master Of The Obvious =^..^=

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            • Honpress
              self service

              Site Contributor
              50+ Posts
              • Oct 2022
              • 62

              #7
              Hi everyone! Thank you for your responses! Don't know how to tag (if possible) names in this message.?

              I got out the fuser unit and it was clearly visible that the 2 upper rolls with belt were slanting (if that's the correct word for it). The fuser bearing somehow popped out of his 'fitting' (see picture).

              bearing.jpg

              Couldn't see anything what caused this, no loose screws anywhere... Or someone knows what it could have been?
              So I put the roll with bearing back in place and added some screws around it to hold it in it's place, so it won't pop out that way again. Don't think it will hurt? For now the problem is solved

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5737

                #8
                that bearing color and ick on the belt thats what ive seen a bunch of times.
                ive seen toner build up on the web slowing that side of the belt making the bearing work harder till it fails in one way or the other.
                happy to see its an easy fix.
                just to ask, was there a chunk of toner on the web? i hate that, it burnishes the belt and toner just starts sticking like DV to a mag roller
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • Ziggy
                  Senior Tech

                  Site Contributor
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                  500+ Posts
                  • Feb 2018
                  • 680

                  #9
                  Originally posted by Honpress
                  Hi everyone! Thank you for your responses! Don't know how to tag (if possible) names in this message.?

                  I got out the fuser unit and it was clearly visible that the 2 upper rolls with belt were slanting (if that's the correct word for it). The fuser bearing somehow popped out of his 'fitting' (see picture).

                  bearing.jpg

                  Couldn't see anything what caused this, no loose screws anywhere... Or someone knows what it could have been?
                  So I put the roll with bearing back in place and added some screws around it to hold it in it's place, so it won't pop out that way again. Don't think it will hurt? For now the problem is solved
                  I believe the bearings have a metal ring on them to hold them in place. If you put them on backwards they will pop out of place

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                  • Ziggy
                    Senior Tech

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                    • Feb 2018
                    • 680

                    #10
                    Originally posted by Markks

                    I believe the bearings have a metal ring on them to hold them in place. If you put them on backwards they will pop out of place
                    Looking at your picture and parts manual looks like you do have the bearing on the lower of the belt on wrong. attaching page from parts manual Edit to add look at item 17
                    Attached Files
                    Last edited by Ziggy; 07-05-2024, 05:02 PM.

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                    • Honpress
                      self service

                      Site Contributor
                      50+ Posts
                      • Oct 2022
                      • 62

                      #11
                      Originally posted by Synthohol
                      that bearing color and ick on the belt thats what ive seen a bunch of times.
                      ive seen toner build up on the web slowing that side of the belt making the bearing work harder till it fails in one way or the other.
                      happy to see its an easy fix.
                      just to ask, was there a chunk of toner on the web? i hate that, it burnishes the belt and toner just starts sticking like DV to a mag roller
                      Hi, as Markks said it were the bearings on that lower roll which were placed wrong! Really stupid, probably happened when I replaced the fuser belt and put them on wrong (the same way like the upper roller bearings) I always make photo's when I take something a part, but guess I didn't see it, while it's pretty obvious..
                      Should be happy the whole thing still works, only the upper roll is pretty messed up on one side, but outside the printing area.

                      But what do you mean with web? When you say 'just to ask, was there a chunk of toner on the web?'. Sorry if that's a dumb question ?

                      Comment

                      • Honpress
                        self service

                        Site Contributor
                        50+ Posts
                        • Oct 2022
                        • 62

                        #12
                        Originally posted by Markks

                        Looking at your picture and parts manual looks like you do have the bearing on the lower of the belt on wrong. attaching page from parts manual Edit to add look at item 17
                        Thank you! It indeed were the bearings put on backwards, really dumb! Obviously they would pop out like this... So fixed that and thank you for the technical drawing? I have 2 manuals of the C7000 but none of these drawings.

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                        • Synthohol
                          Certified Konica Expert

                          Site Contributor
                          5,000+ Posts
                          • Mar 2016
                          • 5737

                          #13
                          Originally posted by Honpress
                          But what do you mean with web? When you say 'just to ask, was there a chunk of toner on the web?'. Sorry if that's a dumb question ?
                          you're not dumb, im dumb.for some reason i thought the 7000 still had a fuser web. like the 1200, looking at the burnish stripe on the belt is a clear indicator on other models that there is a chunk of toner trapped behind the web scraping the belt.
                          21 months from the last copier i fixed im mixing my models up.
                          my apologies for the confusion.
                          We know a thing or two because we've seen a thing or two.
                          The medication helps though...

                          Comment

                          • Ziggy
                            Senior Tech

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                            • Feb 2018
                            • 680

                            #14
                            Originally posted by Honpress

                            Thank you! It indeed were the bearings put on backwards, really dumb! Obviously they would pop out like this... So fixed that and thank you for the technical drawing? I have 2 manuals of the C7000 but none of these drawings.
                            No ones dumb, we all learn from and help each other out. If you are ever in doubt on how things go back together refer to the parts manual . It will usually show you the correct orientation of most parts.

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