C658 c-3102 error, fuser drive assembly?

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  • FuserNoob
    Service Mgr, CISSP

    Site Contributor
    100+ Posts
    • Jul 2022
    • 128

    #1

    C658 c-3102 error, fuser drive assembly?

    Hi again everyone,
    I have a customer with a C658 displaying a C-3102 error with an associated gear/slippage sound coming from what sounds like the fuser drive assembly. I ran a load check on code-45, multi code-8, Soaking Roller Pressure Solenoid and was able to duplicate the sound.

    I remember reading something about an updated fuser drive assembly, but can't find the tech bulletin.

    Can you check my math on this before I order a $350 part?

    I need to replace the fuser drive assembly, part # A79JR71633, correct?

    Thanks again!
  • copier tech
    Field Supervisor

    5,000+ Posts
    • Jan 2014
    • 8065

    #2
    Since the fuser unit is much easier to replace id start with that
    Let us eat, drink, and be merry, because tomorrow we may die!

    For all your firmware & service manual needs please visit us at:

    www.copierfirmware.co.uk - www.printerfirmware.co.uk

    Comment

    • kingarthur
      Service Manager

      1,000+ Posts
      • Feb 2008
      • 1282

      #3
      They brought out a mod for the fusers, the cleaning roller would seize, you had to install proper bearings in place of the bushings. - however, any recent fuser should already had the mod
      Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

      Comment

      • Synthohol
        Certified Konica Expert

        Site Contributor
        5,000+ Posts
        • Mar 2016
        • 5687

        #4
        is there rust dust near the door hinge area by the fuser?
        We know a thing or two because we've seen a thing or two.
        The medication helps though...

        Comment

        • FuserNoob
          Service Mgr, CISSP

          Site Contributor
          100+ Posts
          • Jul 2022
          • 128

          #5
          Originally posted by copier tech
          Since the fuser unit is much easier to replace id start with that
          yes, that was the first thing we tried

          Comment

          • FuserNoob
            Service Mgr, CISSP

            Site Contributor
            100+ Posts
            • Jul 2022
            • 128

            #6
            Originally posted by Synthohol
            is there rust dust near the door hinge area by the fuser?
            you mean like this?
            Attached Files

            Comment

            • Synthohol
              Certified Konica Expert

              Site Contributor
              5,000+ Posts
              • Mar 2016
              • 5687

              #7
              yup.
              replace fuser drive assy.
              and the fuser that gave it such a hard time turning.
              or remove the cleaning roller to buy some time with it.
              <- saw you did already
              /.02
              We know a thing or two because we've seen a thing or two.
              The medication helps though...

              Comment

              • FuserNoob
                Service Mgr, CISSP

                Site Contributor
                100+ Posts
                • Jul 2022
                • 128

                #8
                Originally posted by Synthohol
                yup.
                replace fuser drive assy.
                and the fuser that gave it such a hard time turning.
                or remove the cleaning roller to buy some time with it.
                <- saw you did already
                /.02
                Thanks for checking my thinking again, Synth!!

                Comment

                • SAR
                  Trusted Tech

                  100+ Posts
                  • Jul 2009
                  • 192

                  #9
                  The number for that fuser drive assy is A79JR71644.

                  Comment

                  • FuserNoob
                    Service Mgr, CISSP

                    Site Contributor
                    100+ Posts
                    • Jul 2022
                    • 128

                    #10
                    Originally posted by SAR
                    The number for that fuser drive assy is A79JR71644.
                    That's the revised version, correct?
                    Thanks!

                    Comment

                    • Synthohol
                      Certified Konica Expert

                      Site Contributor
                      5,000+ Posts
                      • Mar 2016
                      • 5687

                      #11
                      always wanted to try spraying white vinegar in the rusty clutch and follow with IPA after 60 min.
                      the vinegar eats rust like a demon and would likely give the clutch plates new life but i didnt want anyones office to smell like a Salad-Hut.
                      We know a thing or two because we've seen a thing or two.
                      The medication helps though...

                      Comment

                      • allan
                        RTFM!!

                        5,000+ Posts
                        • Apr 2010
                        • 5460

                        #12
                        Originally posted by Synthohol
                        always wanted to try spraying white vinegar in the rusty clutch and follow with IPA after 60 min.
                        the vinegar eats rust like a demon and would likely give the clutch plates new life but i didnt want anyones office to smell like a Salad-Hut.
                        I just use plastic safe contact cleaning spray with the pipe attached. Water will condense inside it, make sure to get it dry as quick as possible. I do this as a preventative measure on clutches around the 400K mark.
                        Whatever

                        Comment

                        • SAR
                          Trusted Tech

                          100+ Posts
                          • Jul 2009
                          • 192

                          #13
                          Originally posted by FuserNoob

                          That's the revised version, correct?
                          Thanks!
                          Could not find a bulletin, but that is the updated number

                          Comment

                          • FuserNoob
                            Service Mgr, CISSP

                            Site Contributor
                            100+ Posts
                            • Jul 2022
                            • 128

                            #14
                            The guy who did my initial training on copier repair swears by DeoxIT as a cure all:
                            DeoxIT® D-Series contact cleaner dissolves oxides and sulfides that form on metal surfaces. This restores the contact’s integrity and leaves a thin microscopic layer that protects the metal. Special additives improve conductivity and prevent dissolved oxides from re-attaching, keeping them in suspension and allowing them to be easily dispersed by the mechanical action of the contact.


                            Thanks for reminding me that I have some. I'm going to give it a shot. At this point it can't get worse

                            Comment

                            • Tech09
                              Trusted Tech

                              Site Contributor
                              100+ Posts
                              • Apr 2020
                              • 138

                              #15
                              Pretty much all of our 8 series needed to have their fuser drives replaced at 1 million, we kept a couple rebuilt fuser drives in stock and swapped out as needed.

                              Comment

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