bizhub c754e hole puncher disabled in print

[Enzo]

Hello friends. I have a bizhub c754e and I have a problem with the hole puncher.
it is FS-534. from photocopy the puncher works. from the print it does not work. it is actually disabled in the options selection. what could be the problem? thank you very much

[Synthohol]

A: incorrect driver
B: incorrect config in setup tab
should look similar to this, the port should be set by IPv4 raw port 9100, never trust WSD!!!
try the obtain device tabs.


image.png

[blackcat4866]

You need to configure the print driver to show that It has a punch unit, and what type. If the driver you are using does not have a way to configure, then you aren't using a Konica Minolta driver.

Lol. Synth responded at the same second that I did!

[tsbservice]

blackcat4866 Man he is really fast.
I have dream team of techs I would love to work with together and this dude Synthohol is really leading the pack

[Duplicator]

If you enable SNMP in "ports" tab on WIndows it can auto configure the options provided SNMP is also turned on on the copier.

[Enzo]

the drivers are correct. the port is set to 9100

[tsbservice]

This may have something to do with Firmware and function version. Can you post them?

[Duplicator]

the drivers are correct. the port is set to 9100

Holy Windows XP Batman! Microsoft hasn't had support for that since 2014.

We don't speak the same language so I can't tell for sure.... It looks like there is an "PS" at the end of that properties window. Are you using the postscript version of the driver? Any reason to not use the PCL6 version?

[Enzo]

hahah long live windows xp! I have the same problem with both ps and pcl drivers. basically last month I replaced the same machine with another identical one. the finisher is still the same. on the previous machine I didn't have this problem

[tsbservice]

hahah long live windows xp! I have the same problem with both ps and pcl drivers. basically last month I replaced the same machine with another identical one. the finisher is still the same. on the previous machine I didn't have this problem

Machine and finisher/punch may mismatch firmwares.

[Duplicator]

Some versions of the driver can have issues with some versions of firmware and function version.

What function version does your machine have?
What firmware is it on?

and since you swapped machines as tsbservice said, firmware version on the finisher may be an issue.

[copyman]

blackcat4866 Man he is really fast.
I have dream team of techs I would love to work with together and this dude Synthohol is really leading the pack

Like I mentioned in another post about what "real techs" are, it's a tech who is retired and still likes to help people with their knowledge. Synthohol is one of these people. I've had the pleasure of working with him and this guy knows his shit with Kon/Min copiers !!!!

[Synthohol]

LOL! you guys are much too kind, i can really be a dick to work with if you repeatedly fail to follow my advice/training. (if you ask me for specific help i mean)
this forum is perfect for me as i have time to gain perspective before replying.
Copyman, you are a hoot on the phone my dude! always a pleasure to talk to you.

[Enzo]

firmware: A2X00Y0-F000-GDU-M0(00).
if so, where can I find the firmware files?

[Duplicator]

firmware: A2X00Y0-F000-GDU-M0(00).
if so, where can I find the firmware files?

Konica gives them out to dealers only. They are not available to the public.

However, if you become a contributor of this forum a member might send them to you. The other option is to contact copier tech since he sells firmware files.

Ok so the firmware you have is recent. How about the function version?

The last postscript driver I see on Konica's website for XP is 4.1.0.0. Usually the release note PDFs indicate which firmware versions work with the drivers and possible function versions (this was an issue especially on the 7 series). Do you have a Windows 10 or 11 PC somewhere that you can install the latest PCL Universal type 3 driver on? That'll help us rule out incompatibilities between a really old driver version and a much newer firmware on the copier. On the 7 series for example if the firmware and function version are too old, things like finishing functions don't work right or it never finds the copier with SNMP. I'm not sure if you are having that issue with the huge age gap between the driver version and the firmware on the copier.