konica minolta c3320i wont wake up

[brent]

so out of my 40 or so machines c3320i in the field this one was fine for 5 years.. now all of the sudden it will go to sleep and then the fan runs but it won't come back on to copy
I went out there and could not get it to go into energy save but I made it I think go to 60 minutes.. the customer then states that once they shut it off it takes a time or two (I told them about the 10 second restart ) then it comes back on and it will do the same thing all a gain.. I have the machine managent list.. anything I should look at? like I said its the only one I have that does this.. any thoughts> thank you guys
brent

[Ziggy]

disable sleep mode and update boot rom and firmware to GG3-RE. set switch 25 hex 40

[brent]

I am trying to disable the energy save its so much different then the full size i series machines. I was able to disable the power consumption in sleep mode but didnt actually
find the s leep mode to disable any help? I wonder if I am the wrong screen

brent

[Synthohol]

9.4 Sleep ON/OFF Choice Setting

• To display the option of “No” for the [Sleep Mode Setting] screen available from [Administrator] -> [Maintenance] -> [Timer Setting] ->

[Power Settings].

Setting item	Contents	Default setting
Permit	To display “OFF” in the sleep mode setting screen.
Prohibit	No to display “OFF” in the sleep mode setting screen.

set this to permit, then sleep mode can be turned off.

[brent]

9.4 Sleep ON/OFF Choice Setting

• To display the option of “No” for the [Sleep Mode Setting] screen available from [Administrator] -> [Maintenance] -> [Timer Setting] ->

[Power Settings].

Setting item	Contents	Default setting
Permit	To display “OFF” in the sleep mode setting screen.
Prohibit	No to display “OFF” in the sleep mode setting screen.

set this to permit, then sleep mode can be turned off.

I must be slow today when I go into power setting in the admin screen it shows the following
low power setting
sleep setting
power consumption in sleep mode
power save settings..
I must be dumb what one do I hit.? I d not see a prohibit maybe I can add a photo
thanks and sorry I cant find the button
brent

[brent]

Here is a picture of what I am dealing with thank you

[Synthohol]

its in service mode, system 1
sleep on off choice setting
need to set that to permit first.
then the option to turn OFF sleep mode will appear on the screen you captured.

[brent]

its in service mode, system 1
sleep on off choice setting
need to set that to permit first.
then the option to turn OFF sleep mode will appear on the screen you captured.

that makes more sense.. i will do that thank you
brent

[brent]

disable sleep mode and update boot rom and firmware to GG3-RE. set switch 25 hex 40

i DID in deed set switch 25 to hex 40 and also disabled sleep it has not shut off yet.. I am not good with firmware but just letting you know I appreciate you and every
ones advice maybe this fixed it

brent

[barber782]

was this resolved in the end? I had one where it would randomly turn off and wouldn't wake up unless switching off the main switch and unplugging.
Already did the sleep/power adjustments as its standard practice on our machines.
Anyway... a new cpub fixed my issue. same on a c257i.

[brent]

was this resolved in the end? I had one where it would randomly turn off and wouldn't wake up unless switching off the main switch and unplugging.
Already did the sleep/power adjustments as its standard practice on our machines.
Anyway... a new cpub fixed my issue. same on a c257i.

NOPE I had it on and it worked for a week. thought I had it fixed. then one day it shut off.. customer bought another machine from me
so it sits until I can do more reserch on it.
brent

[stronghold]

Troubleshooting ALL i-Series with problem: Sleep, Boot and Power Control.

LINK on CPU1, CPU2, Boot Rom Firmware Update Procedure

Troubleshooting Note:
If flashing fails for CPU1, CPU2, or Boot ROM, the issue is likely related to SPI Flash (BIOS) corruption on the CPU Board.

Possible Solutions:
1. Replace the CPU Board (recommended for most users).
2. Repair using a programmer (requires specialized equipment and expertise).