[Dead] C360i black screen

[Boyaka1989]

hi im dealing with a isseu here where i updated the machine c360i bootrom after the restart the machine screen does not turn on but i do hear the machine startup and adjust .
have no idea why ramdomly it does not disply anything not even the red or bleu lights please help.

[occus]

Tryed load firmare again?

[femaster]

Make sure the USB-C cable that comes from the diplay panel is firmly inserted in it's jack at the very top under the port access cover on right side of the copier. See Item #1 in the attached picture.

image.png

[Boyaka1989]

Tryed load firmare again?

tried it then the machine does even bootup dont hear or see anthing.

[Boyaka1989]

Make sure the USB-C cable that comes from the diplay panel is firmly inserted in it's jack at the very top under the port access cover on right side of the copier. See Item #1 in the attached picture.

image.png

yes this was checked im about to even test a differnt display on it to see if it will react .

[Black Cloud]

Failed bootrom with black screen requires a repartition of the storage board, or a new storage board. I've seen this twice.

[Boyaka1989]

Failed bootrom with black screen requires a repartition of the storage board, or a new storage board. I've seen this twice.

thank u for the response how can i fix this?

[doinbox]

thank u for the response how can i fix this?

Take out the Storage Board, Put it in a usb drive caddy and delete all partitions

[kingarthur]

I've just had a C300i with a "black" screen, before it happened, I was getting constant D313 errors, it ended up being the CPU board

[Jumping Jack Flash]

thank u for the response how can i fix this?

I can recommend a service that repairs CPU-B modules for the "i" series for KM. Since most CPU-B module failures are hardware-related,
software tools provided by the manufacturer will not always help.

[Boyaka1989]

I can recommend a service that repairs CPU-B modules for the "i" series for KM. Since most CPU-B module failures are hardware-related,
software tools provided by the manufacturer will not always help.

thanks is there a guide or bulletin that can help me with this?

[Tech09]

Troubleshooting Bulletin