C308 SMB Win11

[cayyell]

I feel like crying right now.

I have an office, upgraded from C280 to C308. But I am having intermittentissue on SMB scan right now. For some reason it will fail on the C308 randomly. Is there anything else I need to take note or change in the DipSw?

I belive the firmware is A7PU0Y0-0100-GC2-R9.

Been so many years, we were fine with the C308, happen that SMB2.0 is supported out of the box. But I cannot pin point how come it will fail randomly

[Black Cloud]

Released a few weeks ago... G00-Y8 firmware. It adds TLS v1.3 capability to that machine.

[JMS]

Do you scan to Hostname or IP-Address?
Do you use DHCP for the scan-target?
Is it public or private network?
Is the scan-target wired or wireless connected? Or does that sometimes change?

[doinbox]

I feel like crying right now.

I have an office, upgraded from C280 to C308. But I am having intermittentissue on SMB scan right now. For some reason it will fail on the C308 randomly. Is there anything else I need to take note or change in the DipSw?

I belive the firmware is A7PU0Y0-0100-GC2-R9.

Been so many years, we were fine with the C308, happen that SMB2.0 is supported out of the box. But I cannot pin point how come it will fail randomly

Antivirus?

[cayyell]

Do you scan to Hostname or IP-Address?
Hostname,
Do you use DHCP for the scan-target?
do you mean the target PC is DHCP or not? Tried both, static and DHCP, seems to be the same. But often time when I check, it works. However, in the history, I did see the failed scan jobs.
Is it public or private network?
Tried both ways, user reported fail. I mean I did set it to work on both private and publlic
Is the scan-target wired or wireless connected? Or does that sometimes change?
The reported failed users are wired PC

Released a few weeks ago... G00-Y8 firmware. It adds TLS v1.3 capability to that machine.
Does TLS v1.3 helps on SMB scan? I thought that it only affects emails.

Antivirus?
It is a end-point antivirus. Since another C280 on site works, I cant see how that endpoint would render the scan on C308 failed.

[doinbox]

Do you scan to Hostname or IP-Address?
Hostname,
Do you use DHCP for the scan-target?
do you mean the target PC is DHCP or not? Tried both, static and DHCP, seems to be the same. But often time when I check, it works. However, in the history, I did see the failed scan jobs.
Is it public or private network?
Tried both ways, user reported fail. I mean I did set it to work on both private and publlic
Is the scan-target wired or wireless connected? Or does that sometimes change?
The reported failed users are wired PC

Released a few weeks ago... G00-Y8 firmware. It adds TLS v1.3 capability to that machine.
Does TLS v1.3 helps on SMB scan? I thought that it only affects emails.

Antivirus?
It is a end-point antivirus. Since another C280 on site works, I cant see how that endpoint would render the scan on C308 failed.

Personally I think your best option would be to update the firmware to at least X or Y

[JMS]

TLS is for E-Mail.

Do they still use C280? Then could the SMB-Configuration be a problem (C280 can only use NTLMv1 / SMBv1)

[doinbox]

Personally I think your best option would be to update the firmware to at least X or Y

Just to add to this I've had a look through most of the firmware updates notes in between your GC2-R9 up to the latest Y and there are so many SMB fixes. Not necessarily what you're explaining but enough to make me think your intermittent scan issue may be resolved with the latest firmware applied

[Ziggy]

Set it to scan to IP that will last until the lease of the IP expires and if the PC pulls a different IP

[JMS]

13. Scan to SMB fails sporadically when using SMBv1

Found in the release notes for FW GC2-X4 Function-Version 4.2

[Synthohol]

make sure the time and date on the copier is accurate, i know email fails if the server time and copier time differ. not sure if SMB does the same.

[cayyell]

Found in the release notes for FW GC2-X4 Function-Version 4.2

Thanks, I would just do that. wondering if any kind soul, want sell me one or dm me?

[Ziggy]

Thanks, I would just do that. wondering if any kind soul, want sell me one or dm me?

DM or give me your email here

[Ziggy]

GC2-X4 is no longer listed on the KM site in the U.S. But I have it or could send you the latest base firmware is G00-YB posted 06/19/2025 or the lates special posted on 06/26/2025. Just let me know which firmware you want

[llzzll]

I had it on a maschine for some days too. It needed a new update ands TLS 1.3 was ready