bizhub C224e; Error Code C-E301

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  • 66325598547
    Junior Member
    • Jan 2024
    • 5

    #1

    [Error Code] bizhub C224e; Error Code C-E301

    Great, thanks in advance. I hope that everyone is having a nice day.


    Error C-E301.jpg
  • Synthohol
    Certified Konica Expert

    Site Contributor
    5,000+ Posts
    • Mar 2016
    • 5814

    #2
    Re: bizhub C224e; Error Code C-E301

    CE301, CE302, CE303, CE304, CE305 (1) Contents
    Trouble type Referring incorrect memory
    Incorrect command
    Finished due to error inside Qt library
    Finished due to error outside Qt library
    Program forced to stop
    Trouble code CE301
    CE302
    CE303
    CE304
    CE305
    Rank C
    Detection timing Error occurred with the process inside the MFP controller
    Trouble isolation -
    Relevant electrical parts MFP board (MFPB)
    (2) Procedure
    Step Action Control signal Location of electrical components
    1 Check the connectors on MFPB for proper connection and correct as necessary. - -
    2 Replace MFPB - -
    3 Acquire the debug logs in [Service Mode] -> [Debug Settings] and analyze them. - -
    try another ram chip.
    We know a thing or two because we've seen a thing or two.
    The medication helps though...

    Comment

    • copyman
      Owner / Technician

      Site Contributor
      2,500+ Posts
      • Sep 2005
      • 4666

      #3
      Re: bizhub C224e; Error Code C-E301

      Could also be the mem battery is / or going bad which is happening on a lot of "4" series. This will cause some strange trouble codes.

      Comment

      • 66325598547
        Junior Member
        • Jan 2024
        • 5

        #4
        Re: bizhub C224e; Error Code C-E301

        Thank you for the advice. I just ordered a new Ram Stick from two different manufacturers; let's see if that helps. If not, I will try and change the battery.

        Comment

        • femaster
          Service Manager

          1,000+ Posts
          • May 2011
          • 1492

          #5
          Re: bizhub C224e; Error Code C-E301

          Is the firmware up to date? I would hope that whomever you had out to service it tried that at the very least. There have been a number of firmware revisions that claim to have corrected a multitude of problems that give the C-E301 error. It's a generic error that leads you to then look at the "Detail Codes" in the Management List to try and determine what the issue was. Unfortunately, the Detail Codes are mostly a well kept secret by KM as to what each one means.
          A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
          My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

          Comment

          • hemusic
            Junior Member
            • Jan 2024
            • 1

            #6
            Re: bizhub C224e; Error Code C-E301

            Try formatting the hard drive,I have met once on the 364

            Comment

            • kingarthur
              Service Manager

              1,000+ Posts
              • Feb 2008
              • 1341

              #7
              Re: bizhub C224e; Error Code C-E301

              Most of the time C-E301 is resolved by FW, on the last page of the management list there are codes, normally a zero, followed by an "x" then a series of letters and numbers, the "Read me" bulletin that comes with each FW normally lists what is "fixed", a lot of the times they are "C-E301" errors, followed by the code, a couple of years ago, I thought I'd list them, in case I came across them....but they got to be too many, but anyway....here's my list, before I gave up listing them....

              0xC135 or 0xC161 When printing certain webpage using PCL driver
              0xC00F occurs if logging in to the MFP using an authentication card on the login screen which appears sometime after displaying and closing the job history screen during executing SafeQ printing
              0xC142 may occur if receiving large quantities of SSDP packet
              C-E301(0xC3BB) occurs after the screen changes from the main menu to ID & Print User Box and the key for moving to the System Box screen is tapped
              the MFP records the trouble code C-E301 (detail code: 0xC0A1) on trouble code history when the panel freezes
              0xC164 occurs when displaying the preview image in printing a file that have blank page and that is saved on the box with [Booklet] setting
              0xB34D occurs if performing copy immediately after booting an MFP when intermediate authentication is configured
              0xC14C may occur when performing AirPrint
              0xC057 may occur when returning from sleep mode by pressing the power key while receiving a fax.
              0xB192 occurs when MFP receive divided data from Webdav(CSRC) Server
              C-E301 occurs when sending the request to change the screen of OpenAPI (AppReqExtChangeScreen)
              When printing a specific Word file (.docx) directly from a USB Memory, trouble code: C-E301 occurs
              The panel may occasionally freeze when MFP performs Stabilizing image while printing a job with large size of paper. [ERBJOS1600880281]
              MFP records the trouble code C-E301 (detail code: 0xC0A1) on trouble code history when the panel freezes
              The trouble code C-E301(0xB3BB)/C-FA17(0x8E1B) occurs when a user selects multiple files and prints them by using USB memory on MFP that mounting a coin vendor. [ERBJTK1800902221]


              C-E301 occurs when printing a specific PDF file by Direct print from USB memory. [ERBTH_1800903139
              The trouble code C-E301(0xB15F) may occur when using PSWC. [ERBJOS1700900970]

              MFP may cause the trouble code C-E301 (detail code 0xC3BB) and hang up. [ERBJOS1700895395]

              C-E301 (detail code 0xC3BB) may occur when the Main menu screen is displayed. [ERBJTS1700894464]

              C-E301 sporadically occurs while PaperCut is used on the MFP. [ERBEU_1700897807]

              When printing a specific PDF file by Direct Print, the trouble code C-E301 occurs. [ERBJOS1800908996]

              The trouble code C-E301(0xB3BB)/C-FA17(0x8E1B) occurs when a user selects multiple files and prints them by using USB memory on MFP that mounting a coin vendor. [ERBJTK1800902221]

              C-E301 occurs when printing a specific PDF file by Direct print from USB memory. [ERBTH_1800903139]

              The trouble code C-E301(0xB15F) may occur when using PSWC. [ERBJOS1700900970]

              MFP may cause the trouble code C-E301 (detail code 0xC3BB) and hang up. [ERBJOS1700895395]

              The trouble code C-E301(Detail code 0xB554) may occur when the setting of Register key is changed with firmware of G00-W4/G00-W5.[ERBEU_1800915167]
              For detail, refer to TABT1801466EN.
              If the file name in the Job history contains emojis, C-E301 occurs when the IWS Application is launched. [ERBJSL1800907623]

              When printing a specific excel file by Direct Print, the job is not started, or the trouble code C-E301 (0xB135 or 0xC135) occurs. [ERBEU_1800908273]

              When printing a specific PDF file by Direct Print, the trouble code C-E301 occurs. [ERBJOS1800908996

              C-E301 occurs when data created by the application is printed. [ERBJNG1800908017]

              When C-E301 occurs, back trace logs may not be outputted.

              C-E301 (0xB135) may occur when printing a Word file created by WPSWriter by USB Direct Print. [ERBJTK1800911811]
              C-E301 occurs when printing one PCL data which contains a large number of pages. [ERBEU_1800911980]

              The trouble code C-E301(detail code: 0xC00F) occurs if logging in to the MFP using an authentication card on the login screen which appears sometime after displaying and closing the job history screen during executing SafeQ printing. [ERBJTS1600884095]


              C-E301 occurs when printing the specific original created by Illustrator from PS driver. [ERBJOS1700887091]


              When printing certain webpage using PCL driver, C-E301(0xC135,0xC161) occurs. [ERBJKG1600885595]

              After transferred the config file to MFP by PSDA, C-E301 occurs when displayed the detail settings screen of IC card in [Authentication Device Settings] on MFP.

              C-E301 (0xC072) may occur when receiving PC-FAX jobs. [ERBJOS1600873838]
              Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

              Comment

              • copier tech
                Field Supervisor

                5,000+ Posts
                • Jan 2014
                • 8138

                #8
                Re: bizhub C224e; Error Code C-E301

                Originally posted by 66325598547
                Good day, everyone.

                Since the beginning of this year, our office printer, a Konica Minolta bizhub C224e, has been giving us an error code of "C-E301." The Konica Minolta Service was here already and told us that the motherboard had a problem and needed replacing.

                They gave us an offer of 1.300€ to replace the motherboard and get it back to working condition.

                But this just seems odd to us, so I would like to ask: has anyone else ever had this error code, and how did you fix it?

                If the motherboard is really fried, then does anyone know where you could potentially buy a replacement and how to set it up?

                Great, thanks in advance. I hope that everyone is having a nice day.


                [ATTACH=CONFIG]61208[/ATTACH]
                Try unplugging the HDD & see if the device will boot up OK, while you have the back off remove, clean the ram contacts & re-fit.

                I would also try updating the firmware.

                Personally I would not spend $1,300 on this old machine.
                Let us eat, drink, and be merry, because tomorrow we may die!

                For all your firmware & service manual needs please visit us at:

                www.copierfirmware.co.uk - www.printerfirmware.co.uk

                ​

                Comment

                • 66325598547
                  Junior Member
                  • Jan 2024
                  • 5

                  #9
                  Re: bizhub C224e; Error Code C-E301

                  Originally posted by femaster
                  Is the firmware up to date? I would hope that whomever you had out to service it tried that at the very least. There have been a number of firmware revisions that claim to have corrected a multitude of problems that give the C-E301 error. It's a generic error that leads you to then look at the "Detail Codes" in the Management List to try and determine what the issue was. Unfortunately, the Detail Codes are mostly a well kept secret by KM as to what each one means.
                  Unfortunately, the unit freezes when it gets to the main screen, so I can't even check, and going in through the web-based settings system is impossible because, again, the unit freezes too fast.

                  Comment

                  • 66325598547
                    Junior Member
                    • Jan 2024
                    • 5

                    #10
                    Re: bizhub C224e; Error Code C-E301

                    Originally posted by copier tech
                    Try unplugging the HDD & see if the device will boot up OK, while you have the back off remove, clean the ram contacts & re-fit.

                    I would also try updating the firmware.

                    Personally I would not spend $1,300 on this old machine.
                    I will try that too; I just need the firmware and a pdf so I can read up on how that works. hahaha

                    But I guess I can get the firmware from your site?

                    Comment

                    • ionutkok
                      Technician
                      • Nov 2012
                      • 24

                      #11
                      Re: bizhub C224e; Error Code C-E301

                      You need to update firmware !

                      Comment

                      • kingarthur
                        Service Manager

                        1,000+ Posts
                        • Feb 2008
                        • 1341

                        #12
                        Re: bizhub C224e; Error Code C-E301

                        Originally posted by 66325598547
                        Unfortunately, the unit freezes when it gets to the main screen, so I can't even check, and going in through the web-based settings system is impossible because, again, the unit freezes too fast.

                        The only way to get to tech rep is to go into "trouble reset", but instead of pressing "trouble reset", go into tech rep through the "back door" and turn off the HDD
                        Tip for the day; Treat every problem as your dog would.....If you cant eat it or f*ck it....then p*ss on it & walk away...

                        Comment

                        • copier tech
                          Field Supervisor

                          5,000+ Posts
                          • Jan 2014
                          • 8138

                          #13
                          Re: bizhub C224e; Error Code C-E301

                          Originally posted by 66325598547
                          I will try that too; I just need the firmware and a pdf so I can read up on how that works. hahaha

                          But I guess I can get the firmware from your site?
                          Yes, of course we can supply the firmware needed for your error.
                          Let us eat, drink, and be merry, because tomorrow we may die!

                          For all your firmware & service manual needs please visit us at:

                          www.copierfirmware.co.uk - www.printerfirmware.co.uk

                          ​

                          Comment

                          • stronghold
                            Technician
                            • Apr 2023
                            • 38

                            #14
                            Re: bizhub C224e; Error Code C-E301

                            Hi.
                            Please check the voltage on the BIOS battery. If the battery is fine and the voltage is more than 3.0 volts.

                            I had a similar problem with the device C224e. Attempts to flash it were unsuccessful. I don't know why I made this decision, but I took a tester and measured the voltage of the BIOS battery CR2032. The tester showed 1.8 volts. These readings turned out to be too low for the proper operation of the non-volatile memory. After replacing the battery, I updated the firmware and the problem was solved.
                            Not every specific error reported by the MFP directly indicates causality. This is a big problem with Konica.

                            Comment

                            • femaster
                              Service Manager

                              1,000+ Posts
                              • May 2011
                              • 1492

                              #15
                              Re: bizhub C224e; Error Code C-E301

                              Originally posted by stronghold
                              ... I took a tester and measured the voltage of the BIOS battery CR2032.
                              It's a CR2477, but the rest of your post is accurate.
                              A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                              My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                              Comment

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