We started evaluating our contracts on our desktop units and the supplies of our Kyocera desktop units, especially the Kyocera M5526cdws are losing significant amounts of money. I wanted to see if anyone has noticed that the fields are not nearly as much as the mfg suggests and or that the color supplies are being deminished when printing black and white? Also, if maybe there might be something wrong with these units?
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What's the page coverage? What does the report say?
We have about 20 of those and everything is OK, but we use only OEM toners. We do regular maintenance to avoid TBA failure. -
With these it’s just a case of “you get what you pay for”
Absolutely not a machine we would ever support on a toner inclusive contract due to the small and expensive cartridges.
Our minimum machine would be a MA3500ciComment
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We have a lot of these under contract and actually noticed that the color cartridges are being used up quickly even on black and white prints. I guess we can print out a service report to see coverage. I guess I am not 100% sure what is TBA failure?
As for the Kyocera MA3500ci we only have a couple of those in the fields but we also noticed similar results with the MA6635cidnsComment
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We had a ton of these at one customer, and then some sprinkled about the region, and overall they weren't a bad machine. A lot of them were very low usage, so can't say much for profitability, but the drums suck and need replaced far too often(even within the 3 year warranty). We also had a ton of issues with toners not being recognized, and replaced parts on two machines to fix it, but the fix is tearing apart 90% of the machine to replace to boards because Kyocera's fix with the springs never actually did anything.
We've stopped selling Kyocera desktops all together, thankfully, way too many issues at least with this series and the 6635 series, but the m2640 was pretty decent, rarely had issues on those as far as I can remember. It wouldn't surprise me though if you're having issues with yields, those cartridges only last 4k anyway.
Back when we had these, we definitely had a bunch of machines that they only did B/W on, and they would complain about replacing the color cartridges, but it's because of it doing process control so often, regardless of what colors are being used. We pretty much could never use aftermarket toners on anything newer from Kyocera, the machines wouldn't read them.........then again, this model had issues with reading genuine a lot, too.Comment
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Incorrect and/or the driver set to colour as default can also cause heavy usage of colour toner even if the pages printed appears to be only black text.Comment
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To maintain color quality, color calibrations need to be done on a regular basis. Yes, color calibrations use color toner, even it you are only printing 100% b/w. There is no situation where color toner usage stops, regardless of what sort of images you're printing.If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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We noticed increased toner consumption if the machine was set to Text for the exposure. Setting Text/Photo used less. This was on a 7003 machine however.
I believe we went into KFS and pushed Text/Photo to all our machines.
In my opinion the MA3500ci is not worth it. The toners are tiny compared to the MA4000ci and you will pay more in shipping costs vs the cost to go to the higher model machine.Evil will always triumph because good is dumb.Comment
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In my experience the 5521 and 5526 are fine machines. They have some short comings with the transfer belt cleaning assembly and the toner feeding systems. With OEM toner and the installation of the spring and pad for the toner feeding solenoids these things have nearly ceased to happen. These models, In my opinion, are far superior to the MA3500ci and similar designed legacy devices. I base this on my experience in teardown, troubleshooting, reliability and just how heavy the dog man thing is. Mostly reliability though, and when I have to carry a loaner in to a customers place, usually for one of those clamshell mofos, it's a 5526.
FWIWComment
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back in the day of training. i was told toner from the color toner bottles is used to create a true black.Comment
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