Toners not recognised TA-3554 ci. Oops, I broke it.

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  • Ropariva
    Senior Tech

    500+ Posts
    • Mar 2016
    • 629
    #1

    [Misc] Toners not recognised TA-3554 ci. Oops, I broke it.

    IMG_2931.jpg

    I was working on a TA-3554ci last week and had to remove the solenoid operated toner door unit (PARTS COVER FRONT CONT CLR L ASSY SP) and when I refitted it I neglected to refit the plug to the solenoids. The next day the machine ran out of M toner and refused to open the door. I returned to site, discovered my issue, reinserted the plug and replaced the empty toner.
    Unfortunately now the machine is telling me I have non genuine toners installed. KFS tells me this has been the case since the day before when I left the plug undone.
    Somehow this is now a permanent message and nothing I've done has resolved the situation.
    Things I've done so far include
    Remove all toners and restart machine, then reinstall. - NG
    Backup machine and do a full reset U21 - NG
    Reload firmware Ver 3.451 minus ESskip file. - NG
    Heading back there Monday with a full set of toners. I dont have any confidence this will fix it.
    Any tips or tricks to get this out of its loop much appreciated.


    Sent from my iPad using Tapatalk
    Tags: None
    • Lunatech
      Trusted Tech

      100+ Posts
      • Oct 2012
      • 177
      #2
      Re: Toners not recognised TA-3554 ci. Oops, I broke it.

      You might try 906'n it. It may not help but it won't hurt either.

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 22927
          #3
          Re: Toners not recognised TA-3554 ci. Oops, I broke it.

          If I were to guess, I'd guess that the U021 reset cleared the speed upgrade code, so it won't accept that toner, and it will run at 25ppm. I suspect that you'll have to call the hotline to get the speed upgrade code re-entered.

          Do you have any experience with this Thayer? =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

            Comment

            • BillyCarpenter
              Field Supervisor

              Site Contributor
              VIP Subscriber
              10,000+ Posts
              • Aug 2020
              • 16308
              #4
              Re: Toners not recognised TA-3554 ci. Oops, I broke it.

              Originally posted by blackcat4866
              If I were to guess, I'd guess that the U021 reset cleared the speed upgrade code, so it won't accept that toner, and it will run at 25ppm. I suspect that you'll have to call the hotline to get the speed upgrade code re-entered.

              Do you have any experience with this Thayer? =^..^=
              If so, this will save a lot of time chasing your tail. Genius.
              Adversity temporarily visits a strong man but stays with the weak for a lifetime.

                Comment

                • dalewb74
                  Service Manager

                  Site Contributor
                  1,000+ Posts
                  • Feb 2018
                  • 1117
                  #5
                  Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                  those are actual kyocera toners correct?

                    Comment

                    • Thayer
                      Trusted Tech

                      100+ Posts
                      • Dec 2017
                      • 107
                      #6
                      Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                      Originally posted by BillyCarpenter
                      If so, this will save a lot of time chasing your tail. Genius.
                      Sorry I've never seen this.
                      Good Luck

                        Comment

                        • justanotherhack
                          Technician

                          50+ Posts
                          • Apr 2015
                          • 74
                          #7
                          Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                          When you removed and reinserted the toners, did you push the tabs on the sides forward before reinserting? I have seen this error and pushing the tab forward fixed it. I think it's the one on the right that covers the red square.

                            Comment

                            • Ropariva
                              Senior Tech

                              500+ Posts
                              • Mar 2016
                              • 629
                              #8
                              Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                              Originally posted by blackcat4866
                              If I were to guess, I'd guess that the U021 reset cleared the speed upgrade code, so it won't accept that toner, and it will run at 25ppm. I suspect that you'll have to call the hotline to get the speed upgrade code re-entered.

                              Do you have any experience with this Thayer? =^..^=

                                Comment

                                • justanotherhack
                                  Technician

                                  50+ Posts
                                  • Apr 2015
                                  • 74
                                  #9
                                  Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                  Originally posted by blackcat4866
                                  If I were to guess, I'd guess that the U021 reset cleared the speed upgrade code, so it won't accept that toner, and it will run at 25ppm. I suspect that you'll have to call the hotline to get the speed upgrade code re-entered.

                                  Do you have any experience with this Thayer? =^..^=
                                  This is incorrect. You have one opportunity to change the speed, and once that decision is made there is no changing it. Ever.

                                    Comment

                                    • tmaged
                                      Owner/Service Manager

                                      Site Contributor
                                      1,000+ Posts
                                      • Oct 2008
                                      • 1858
                                      #10
                                      Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                      I'd guess the serial numbers on the existing cartridges won't work any longer. Replacing them probably will resolve it.
                                      Hope that helps !
                                      -Tony
                                      www.dtios.com
                                      Become a fan on Facebook

                                        Comment

                                        • subaro
                                          Service Manager

                                          1,000+ Posts
                                          • Oct 2010
                                          • 1273
                                          #11
                                          Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                          Originally posted by justanotherhack
                                          This is incorrect. You have one opportunity to change the speed, and once that decision is made there is no changing it. Ever.
                                          Correct !. This is what we were told also .
                                          THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                                            Comment

                                            • KYO_OEM
                                              Senior Tech

                                              500+ Posts
                                              • Aug 2011
                                              • 684
                                              #12
                                              Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                              It is discussed here all the time without any further system background knowledge. Tmaged's answer might be correct if the toner log had been published. Without real data, we're all just using our crystal balls.
                                              As I have suggested several times, analysis would simply be easier using U000 data.

                                                Comment

                                                • subaro
                                                  Service Manager

                                                  1,000+ Posts
                                                  • Oct 2010
                                                  • 1273
                                                  #13
                                                  Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                                  Originally posted by Ropariva
                                                  [ATTACH]62243[/ATTACH]

                                                  I was working on a TA-3554ci last week and had to remove the solenoid operated toner door unit (PARTS COVER FRONT CONT CLR L ASSY SP) and when I refitted it I neglected to refit the plug to the solenoids. The next day the machine ran out of M toner and refused to open the door. I returned to site, discovered my issue, reinserted the plug and replaced the empty toner.
                                                  Unfortunately now the machine is telling me I have non genuine toners installed. KFS tells me this has been the case since the day before when I left the plug undone.
                                                  Somehow this is now a permanent message and nothing I've done has resolved the situation.
                                                  Things I've done so far include
                                                  Remove all toners and restart machine, then reinstall. - NG
                                                  Backup machine and do a full reset U21 - NG
                                                  Reload firmware Ver 3.451 minus ESskip file. - NG
                                                  Heading back there Monday with a full set of toners. I dont have any confidence this will fix it.
                                                  Any tips or tricks to get this out of its loop much appreciated.


                                                  Sent from my iPad using Tapatalk
                                                  Every time I had messages like this ,with genuine toners installed , it was always the case of the toner cartridge contacts on the machine side were bent or out of position. This was with the smaller mfp's . e.g M6535. Would be interesting to see what was the fix for this situation.

                                                  "Unfortunately now the machine is telling me I have non genuine toners installed ".
                                                  THE ONLY THING FOR EVIL TO TRIUMPH IS FOR GOOD MEN TO DO NOTHING..........edmund burke

                                                    Comment

                                                    • KYO_OEM
                                                      Senior Tech

                                                      500+ Posts
                                                      • Aug 2011
                                                      • 684
                                                      #14
                                                      Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                                      on new systems, unknown toner message is coming up if empty cartridge would installed several times.
                                                      in this case systems write "mark" on the rfid chip and you always get the message "unknown"...have had this several times.
                                                      For analysing the event log needed, because there you can see serial numbers and how often each cartridge would installed.
                                                        👍 1

                                                        Comment

                                                        • Ropariva
                                                          Senior Tech

                                                          500+ Posts
                                                          • Mar 2016
                                                          • 629
                                                          #15
                                                          Re: Toners not recognised TA-3554 ci. Oops, I broke it.

                                                          Originally posted by KYO_OEM
                                                          on new systems, unknown toner message is coming up if empty cartridge would installed several times.
                                                          in this case systems write "mark" on the rfid chip and you always get the message "unknown"...have had this several times.
                                                          For analysing the event log needed, because there you can see serial numbers and how often each cartridge would installed.

                                                            Comment

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