ARM550 copy quality issues.

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  • bdcrandall13
    Trusted Tech

    100+ Posts
    • Sep 2010
    • 236

    #1

    ARM550 copy quality issues.

    Got another one for you guys...
    ARM550u that prints internally and looks GREAT. Not a thing wrong with the prints whether you run single sided or duplex. When you run a copy off of the glass the copy comes out OK. The copy is a little wavy but as you will see it is much worse when running from the ADF.
    When running copies from the ADF the first side, when running it 1-1 or 2-2 comes out very wavy. I have changed the scan pwb but it looks as if it could be something wrong with the scanner itself. Could the scanner rails/wire be loose? I've never had to mess with any of that so not sure how much tension there should be. I should also mention that this machine is in a beef packing plant and the ground is somewhat shaking form all the machinery running. I don't think it enough to shake the scanner though.
    When running copies 2-2 the second side does NOT come out wavy so I believe that rules out paper movement as the cause. It does leave light copies though. I adjusted the exposure to compensate but it is still lighter than the second side. If I adjust it any more then it picks up the image from the other side of the paper and leaves a dark background.
    I attached some scans from the machine but it won't let me put them in any order. Hopefully i labeled them well enough for you guys to see what I am talking about. If you've got any input i would appreciate it!
    Brooks

    b.crandall@officesolutionsinc.biz_20110216_170330.pdf Test print 70 printed in duplex and then copied. Notice the waves on page 5 (1st side) and light spots on page 6 (2nd side)
    b.crandall@officesolutionsinc.biz_20110216_170224.pdf Copy off og glass 1-1
    b.crandall@officesolutionsinc.biz_20110216_170157.pdf Before adjustments, data print showing copies on side 1 and side 2. Again, page 2 is 1st side, page 3 is 2nd side.
    b.crandall@officesolutionsinc.biz_20110216_170428.pdf Data print before and after adjustments
    b.crandall@officesolutionsinc.biz_20110216_170504.pdf copy 2-2. Pages 1 and 2 are from the original. Page 3 is 1st side and 4 is 2nd side.
    b.crandall@officesolutionsinc.biz_20110216_170410.pdf Copy 1-1 through ADF
  • Dark Helmet
    Senior Tech

    Site Contributor
    500+ Posts
    • May 2009
    • 835

    #2
    The wavey part is got to be your optics. It also makes sense why your 2nd side when using the DF is fine because the CIS is fixed in place and attached to the DF frame.

    I would guess your getting vibration and the scanner is jittering. When using the DF the scanner does not move, it just looks straight up.

    Take them your service manual and show the part that says do not place the machine were vibration will be present.
    Evil will always triumph because good is dumb.

    Comment

    • bdcrandall13
      Trusted Tech

      100+ Posts
      • Sep 2010
      • 236

      #3
      That is exactly what I thought as well but i find it hard to believe that it vibrates the same every time. I don't think I mentioned this earlier but it is almost always in the exact same spot as well. You can really see it on the Bird test chart on the bottom border about an inch or two from the lead edge. That is almost always exactly in that spot.

      Comment

      • ZOOTECH
        Senior member of CRS

        Site Contributor
        2,500+ Posts
        • Jul 2007
        • 3375

        #4
        Originally posted by bdcrandall13
        That is exactly what I thought as well but i find it hard to believe that it vibrates the same every time. I don't think I mentioned this earlier but it is almost always in the exact same spot as well. You can really see it on the Bird test chart on the bottom border about an inch or two from the lead edge. That is almost always exactly in that spot.
        If it's happening in the same spot, clean and lightly lube the scanner rails; also check the wire cables for worn areas.
        "You can't trust your eyes, if your mind is out of focus" --

        Comment

        • bdcrandall13
          Trusted Tech

          100+ Posts
          • Sep 2010
          • 236

          #5
          But it is happening in the same spot using the ADF... When the scanner isn't moving at all. It would make sense if it was a cable or a scanner rail when using the platen, but not necessarily the ADF.

          Comment

          • ZOOTECH
            Senior member of CRS

            Site Contributor
            2,500+ Posts
            • Jul 2007
            • 3375

            #6
            Originally posted by bdcrandall13
            But it is happening in the same spot using the ADF... When the scanner isn't moving at all. It would make sense if it was a cable or a scanner rail when using the platen, but not necessarily the ADF.
            Sorry, my mistake, I misread your OP.
            "You can't trust your eyes, if your mind is out of focus" --

            Comment

            • mojorolla
              The Wolf

              2,500+ Posts
              • Jan 2010
              • 2583

              #7
              If using the ADF, the scanner does not move along the rails. The light comes on , the page rolls over the glass, but it is not moving. When I see "waves" it is usually slowing down through the ADF or the glass is damaged. Have you tried adjusting dpi or compression? You also mentioned printing then copying the printed original. Are you making a copy of a copy of a copy...etc.?
              Failing to plan is planning to fail!!!

              Comment

              • bdcrandall13
                Trusted Tech

                100+ Posts
                • Sep 2010
                • 236

                #8
                If it was slowing down you would see it on the 2nd side as well. If it was on the glass chances are you would see it throughout the entire page more. I have not tired adjusting DPI or compression. Don't know exactly how to do that or haven't ever tried.
                I used both an original and printed original. No defects were on either page.

                Comment

                • mxm
                  Technician
                  • Feb 2011
                  • 37

                  #9
                  if possible could you supply examples of TC 71 Grid pattern then copied through df and glass
                  just curious to see if there is a clear fault line through the page

                  Comment

                  • bdcrandall13
                    Trusted Tech

                    100+ Posts
                    • Sep 2010
                    • 236

                    #10
                    Next time I am out there I will try to print some out.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22996

                      #11
                      Two possibilities, probably the latter:

                      First, I have been in environments where they had huge punch presses 15 ft away through a wall. You could feel the floor move with every strike, more so when the hits timed to a resonance, and watch personal chachkies shimmy across peoples desks, even falling on the floor. The call was for noises, which is kind of funny since you can barely tell the machine is running over the background racket. The reflector on light source #1 was vibrating on this Canon NP-8530. I dabbed a little silicone between the joints to quiet this "noise" that I could barely hear. It did produce wavy copies, but they never noticed, and there was nothing I could have done about it anyway. Maybe build a shock platform, or move the copier across the street?

                      Secondly, on some Sharp machines I've seen dirty or poorly lubricated scanner rails, such that when the scanner was at the slide read position, light source #1 was teetering on two of it's four little nylon "feet". Just cleaning the rails and lubricating with a few drops of light oil solved this issue. Loose scanner cable might account for this, but it's extremely uncommon on Dragons to have any problems with the scanner cable. You're more likely to have problems if you over tighten the cable.

                      =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                      Comment

                      • Toner Boy
                        Trusted Tech

                        Site Contributor
                        250+ Posts
                        • Aug 2007
                        • 357

                        #12
                        Could it be that the doc feeder height is too high on the rear side causing too big a gap between the platen and the feeder guide? This may account for slight wave in copies on the platen glass also. Also, is the ADF squared up on the machine or does it appear skewed on the box at all? Scanner wires and rails would seem unlikely to be a problem but anything is possible.

                        Comment

                        • Troy
                          Technician
                          • Feb 2011
                          • 22

                          #13
                          That is weird. Same place everytime, on glass or through feeder. Something is moving. Have you checked the ccd to see if it is fastened tightly? Maybe the machine itself has a vibration at a certain time that moves something that has worked loose in the optics. Please let us know if you resolve this.

                          Comment

                          • bdcrandall13
                            Trusted Tech

                            100+ Posts
                            • Sep 2010
                            • 236

                            #14
                            I haven't been back out there yet. I will double check all optics when I do get a chance to go and let you know the results.

                            Comment

                            • mxm
                              Technician
                              • Feb 2011
                              • 37

                              #15
                              Originally posted by toner boy
                              Could it be that the doc feeder height is too high on the rear side causing too big a gap between the platen and the feeder guide? This may account for slight wave in copies on the platen glass also. Also, is the ADF squared up on the machine or does it appear skewed on the box at all? Scanner wires and rails would seem unlikely to be a problem but anything is possible.
                              i am thinking the same as toner boy
                              my 1st post was
                              if possible could you supply examples of TC 64-1- 71 Grid pattern then copied through df and glass
                              just curious to see if there is a clear fault line through the page

                              if there is a clear fault line through the page top 2 bottom dont think it will be doc feeder levelness

                              but if it just happens on the top and the bottom of the copy that was going to be my suggestion

                              levelness adjustment.pdf

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