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Re: What is the dumbist customer comment/question you've heard?
Got a call from a customer who said their Scans werent showing up in the folder. The machine doesnt error, and the scan data leaves the machine so we suggest they call their IT to check the path/folder etc.
"But if printing works, how can the network be at fault..."
*sigh*
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Re: What is the dumbist customer comment/question you've heard?
Had a customer call in saying her HP CM1312 wasn't printing color anymore. I arrived and had the customer show me what's going on, customer opens up a Word doc (black and white doc I should add) and goes ctrl+p and then prints it out. Customer then says "see this part right here should be red", I then showed her how to change the font color in Word. She thought the printer should KNOW what color she wanted.
I was shocked!Comment
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Re: What is the dumbist customer comment/question you've heard?
Yesterday I was explaining to a nice young lady how I though the wrinkling issue was happening during passage of the second side. She said: "but it's wrinkled on both sides?" =^oo^=If you'd like a serious answer to your request:
1) demonstrate that you've read the manual
2) demonstrate that you made some attempt to fix it.
3) if you're going to ask about jams include the jam code.
4) if you're going to ask about an error code include the error code.
5) You are the person onsite. Only you can make observations.
blackcat: Master Of The Obvious =^..^=Comment
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Re: What is the dumbist customer comment/question you've heard?
I have had a customer in a school that reported a plastic burning smell from a Canon iR ADV 7000 series and that image quality was poor as it was leaving yellow stains all over the page.....
Turns out that they though as the fuser got hot you were able to use the printer as a laminator
So they put, in the bypass tray a pre-printed sheet in a laminating pouch and told the machine it was a transparency and printed a blank page.
Laminator sheet melted in the fuser. Doh!!!
They couldn't understand what they had done wrong.Comment
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Re: What is the dumbist customer comment/question you've heard?
What do you mean, "this isn't covered by a service contract"?
Gecko.jpg
Its lunch time, goes nicely with a spot of sweet chili sauce!!At least 50% of IT is a solution looking for a problem.Comment
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Re: What is the dumbist customer comment/question you've heard?
"All the settings keep changing."
"Well, if noone is changing them, you need an exorcist. "
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Re: What is the dumbist customer comment/question you've heard?
Must be a SHE judging from the irritating problems........
Hans“Sent from my Intel 80286 using MS-DOS 2.0”
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Re: What is the dumbist customer comment/question you've heard?
I didn't actually see it, but my buddy found a mouse stretched between two fuser lamp terminals. They reported a "burnt smell."Comment
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Re: What is the dumbist customer comment/question you've heard?
"Looks like roller marks."
Always with the roller marks. Any blemish on the page; Roller marks.
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