Follow up to C454e not recognizing FS534

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  • copyman
    Owner / Technician

    Site Contributor
    2,500+ Posts
    • Sep 2005
    • 4283
    #1

    Follow up to C454e not recognizing FS534

    Ok so went back out and replaced the FN main board, added surge protector and machine & FN worked fine. It had very old firmware so of course I couldn't leave well enough alone and updated F/W to latest GDT-M1. Tested machine and left. Customer called an hour later and said it keeps rebooting with message "internal error has occurred". No code.

    Wanted to add it was a used surge protector and machine keeps reverting back to sleep mode which I had customer turn off.

    Any ideas appreciated?

    Thanks in advance
    Last edited by copyman; 01-18-2023, 11:18 PM.
    Tags: called, f/w, hour, left, machine
    • blackcat4866
      Master Of The Obvious

      Site Contributor
      10,000+ Posts
      • Jul 2007
      • 22743
      #2
      Re: Follow up to C454e not recognizing FS534

      just curious ... what error? It might be pertinent. =^..^=
      If you'd like a serious answer to your request:
      1) demonstrate that you've read the manual
      2) demonstrate that you made some attempt to fix it.
      3) if you're going to ask about jams include the jam code.
      4) if you're going to ask about an error code include the error code.
      5) You are the person onsite. Only you can make observations.

      blackcat: Master Of The Obvious =^..^=

        Comment

        • copyman
          Owner / Technician

          Site Contributor
          2,500+ Posts
          • Sep 2005
          • 4283
          #3
          Re: Follow up to C454e not recognizing FS534

          Originally posted by blackcat4866
          just curious ... what error? It might be pertinent. =^..^=
          No code or I would have included that. I have edited my OP and added a few things

            Comment

            • tsbservice
              Field tech

              Site Contributor
              5,000+ Posts
              • May 2007
              • 7697
              #4
              Re: Follow up to C454e not recognizing FS534

              Code should be in MML you can always save it on flash drive and send me S1 Excel sheet to search it for you.
              Or view it by printing MML in list output.
              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                Comment

                • tsbservice
                  Field tech

                  Site Contributor
                  5,000+ Posts
                  • May 2007
                  • 7697
                  #5
                  Re: Follow up to C454e not recognizing FS534

                  But maybe is C255x code about white bushings...
                  A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                  Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                    Comment

                    • blackcat4866
                      Master Of The Obvious

                      Site Contributor
                      10,000+ Posts
                      • Jul 2007
                      • 22743
                      #6
                      Re: Follow up to C454e not recognizing FS534

                      I'm going to take a wild guess that it's something else. Based on experience I'm going to say ... oh, lets say C2557. =^..^=
                      If you'd like a serious answer to your request:
                      1) demonstrate that you've read the manual
                      2) demonstrate that you made some attempt to fix it.
                      3) if you're going to ask about jams include the jam code.
                      4) if you're going to ask about an error code include the error code.
                      5) You are the person onsite. Only you can make observations.

                      blackcat: Master Of The Obvious =^..^=

                        Comment

                        • copyman
                          Owner / Technician

                          Site Contributor
                          2,500+ Posts
                          • Sep 2005
                          • 4283
                          #7
                          Re: Follow up to C454e not recognizing FS534

                          Originally posted by blackcat4866
                          I'm going to take a wild guess that it's something else. Based on experience I'm going to say ... oh, lets say C2557. =^..^=
                          Thanks BC & TSB

                          I saw some past posts about the C255x code causing internal error messg. Checked state confirmation and all levels at 6-6.5%. Would levels be normal and still throw C255x code? There were no codes in history but will check MML when I go back Friday.
                          Consumable life showed K drum & developer at 0% so ordered them to have with me when I return.


                          What concerns me the most is sleep setting not staying off. This is first time ever seeing or hearing about this weird issue! Customer says when machine reboots after internal error messg the sleep mode turns back on in admin mode.

                            Comment

                            • tsbservice
                              Field tech

                              Site Contributor
                              5,000+ Posts
                              • May 2007
                              • 7697
                              #8
                              Re: Follow up to C454e not recognizing FS534

                              Originally posted by copyman
                              Thanks BC & TSB

                              I saw some past posts about the C255x code causing internal error messg. Checked state confirmation and all levels at 6-6.5%. Would levels be normal and still throw C255x code? There were no codes in history but will check MML when I go back Friday.
                              Consumable life showed K drum & developer at 0% so ordered them to have with me when I return.


                              What concerns me the most is sleep setting not staying off. This is first time ever seeing or hearing about this weird issue! Customer says when machine reboots after internal error messg the sleep mode turns back on in admin mode.
                              Ok then as TCRs are all within normal range there is no way to be C255x issue, disregard this part.
                              A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
                              Blessed are they who can laugh at themselves, for they shall never cease to be amused.

                                Comment

                                • Gift
                                  Service Manager

                                  1,000+ Posts
                                  • Mar 2011
                                  • 2421
                                  #9
                                  Re: Follow up to C454e not recognizing FS534

                                  Funny reboots might be connected to a bad SSD Board and perhaps a weak MFP board battery - eventually HDD can also be involved

                                    Comment

                                    • blackcat4866
                                      Master Of The Obvious

                                      Site Contributor
                                      10,000+ Posts
                                      • Jul 2007
                                      • 22743
                                      #10
                                      Re: Follow up to C454e not recognizing FS534

                                      You'll have some real actionable intelligence once you know what the code is. =^..^=
                                      If you'd like a serious answer to your request:
                                      1) demonstrate that you've read the manual
                                      2) demonstrate that you made some attempt to fix it.
                                      3) if you're going to ask about jams include the jam code.
                                      4) if you're going to ask about an error code include the error code.
                                      5) You are the person onsite. Only you can make observations.

                                      blackcat: Master Of The Obvious =^..^=

                                        Comment

                                        • copyman
                                          Owner / Technician

                                          Site Contributor
                                          2,500+ Posts
                                          • Sep 2005
                                          • 4283
                                          #11
                                          Re: Follow up to C454e not recognizing FS534

                                          Originally posted by blackcat4866
                                          You'll have some real actionable intelligence once you know what the code is. =^..^=
                                          So the code was C-D390. Kept popping up until I touched the recovery tab. After that seems to be working good except now all the counters are cleared. machine had 769k page count but now was cleared to 0. As well as all the consumables are now at 100%. Anyway to get that data back?

                                          This all happen after replacing FS-534 board for finisher not recognized and updating firmware. As I mentioned in previous post the firmware was very old.

                                          My guess is the battery is weak or dying and when I turned off machine to replace FN board weak battery started the internal error issue. Doubt it could be updating F/W even though it was a big jump in F/W version. Think F/W was at C6 version.

                                          Will see how it goes next few days.

                                            Comment

                                            • Synthohol
                                              Certified Konica Expert

                                              Site Contributor
                                              5,000+ Posts
                                              • Mar 2016
                                              • 5511
                                              #12
                                              Re: Follow up to C454e not recognizing FS534

                                              in stop 0 clear there may be " restore engine data" ?
                                              We know a thing or two because we've seen a thing or two.
                                              The medication helps though...

                                                Comment

                                                • copyman
                                                  Owner / Technician

                                                  Site Contributor
                                                  2,500+ Posts
                                                  • Sep 2005
                                                  • 4283
                                                  #13
                                                  Re: Follow up to C454e not recognizing FS534

                                                  Originally posted by Synthohol
                                                  in stop 0 clear there may be " restore engine data" ?
                                                  Thanks. Will check it out

                                                    Comment

                                                    • Markks
                                                      Senior Tech

                                                      Site Contributor
                                                      VIP Subscriber
                                                      500+ Posts
                                                      • Feb 2018
                                                      • 546
                                                      #14
                                                      Re: Follow up to C454e not recognizing FS534

                                                      Originally posted by copyman
                                                      So the code was C-D390. Kept popping up until I touched the recovery tab. After that seems to be working good except now all the counters are cleared. machine had 769k page count but now was cleared to 0. As well as all the consumables are now at 100%. Anyway to get that data back?

                                                      This all happen after replacing FS-534 board for finisher not recognized and updating firmware. As I mentioned in previous post the firmware was very old.

                                                      My guess is the battery is weak or dying and when I turned off machine to replace FN board weak battery started the internal error issue. Doubt it could be updating F/W even though it was a big jump in F/W version. Think F/W was at C6 version.

                                                      Will see how it goes next few days.
                                                      I think you are correct about weak battery on MFPB. Chances are next time machine is turned off you will lose all counters again.

                                                        Comment

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