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  1. #781
    Master Of The Obvious 10,000+ Posts
    What is the dumbist customer comment/question you've heard?

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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by tonerhead View Post
    Another one today (the crazies came out today I guess)

    I walk into an office where I've never been before. The gal walks up to me and says "I really wish I had a job like yours". When I asked her why she thinks that, she replied "I bet people are always happy to see you because you are going to fix their copier and make their life better"

    If she only knew......
    This does happen occasionally ... and it almost makes it worthwhile. =^..^=
    If you'd like a serious answer to your request:
    1) demonstrate that you've read the manual
    2) demonstrate that you made some attempt to fix it.
    3) if you're going to ask about jams include the jam code.
    4) if you're going to ask about an error code include the error code.
    5) You are the person onsite. Only you can make observations.

    blackcat: Master Of The Obvious =^..^=

  2. #782
    Sr. Service Tech 50+ Posts Murv's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by tonerhead View Post
    Just had one today. Machine is on toner replenishment monitoring. Customer calls and says machine wants cyan toner changed. Yes, we are aware of that and the toner was shipped to you over a week ago by the monitoring software, please check for the package. Short pause while customer is burning her brain cells and checks for package. Customer comes back to phone and says "we only got a tube of cyan toner" "Aren't you supposed to change all 4 colors at once?'


    DOOOOOOOOOOOOH (head slap)
    I feel your pain. We get that one all the time. And drums. Defect on the black drum, oh yeah, swap 'em all out! <sigh>

  3. #783
    Senior Tech 250+ Posts driving lots of miles's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Customer moved copier from one office to another got everything hooked up (almost) but the fax would error out when trying to send a fax. I walk in see no phone line connected and realize that is the problem. Customer says I thought this cable was all I needed. Nope that was just the network cable.

  4. #784
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    Re: What is the dumbist customer comment/question you've heard?

    About 20 years ago had a call for the City Of Atlanta Chief Of Police office on a Brother fax machine. They said it was an emergency and requested I get there asap. I put them first on my list. The machine was outside the Chief Of Police office. The display said "offline" I pressed the online button and all of their faxes started printing.

    Had another call at a Atlanta Police precinct on a Ricoh fax machine that was in terrible shape. We did not want to work on it so we quoted a outrageous price. To my surprise they approved the quote. I asked the user why they would spend that money for the repair and he replied, "we have a lot of fax numbers in that machine and don't want to have to reenter them".

  5. #785
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by driving lots of miles View Post
    Customer moved copier from one office to another got everything hooked up (almost) but the fax would error out when trying to send a fax. I walk in see no phone line connected and realize that is the problem. Customer says I thought this cable was all I needed. Nope that was just the network cable.

    Ever had one plug the phone line into a network jack on the wall? Or better yet, plug the phone line from the line jack to the tel jack on the mfp?
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  6. #786
    Senior Tech 250+ Posts
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    Re: What is the dumbist customer comment/question you've heard?

    Here's to one of my personal favorites this year. The customer was asking questions about purchasing a new mfp.

    "Does the new mfp have wireless?"
    No, not standard, it is an option.
    "Well, we need wireless"
    Why not just used a wired connection to the mfp? It can use the same connection as your current mfp.
    "Well, because in 2 months we are replacing all of the desktop computers in the office with laptops which will have wireless capability"

    (Banging head with hammer)
    The difference between Democrats and Republicans is.......

    One party tells lies

    and

    the other party doesn't tell the truth.

  7. #787
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?


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    Re: What is the dumbist customer comment/question you've heard?

    At one point our sales team were adding wifi kits to all copiers thinking it was upgraded memory lol

    Sent from my Pixel 4 XL using Tapatalk

  8. #788
    Service Manager 1,000+ Posts
    What is the dumbist customer comment/question you've heard?


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    Thumbs down Re: What is the dumbist customer comment/question you've heard?

    today i had a customer print 175 brochures then remove from finisher and place in manual feed tray. i asked what he was doing "z folding them"

    he has been printing then photocopying a blank page 175 times with paper source:manual feed and set z fold

    it wasn't just that he didn't know z fold option on driver existed he never even considered doing it at PC or asking if it was possible.

  9. #789
    Sr. Service Tech 50+ Posts Murv's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Customer: We just had someone go back into our office and he wants to use the copier, but it won't turn on. He checked the circuit breaker for the outlet, and the cord is plugged in, but when he presses the button on the control panel it won't come on.
    Me: Is the power switch behind the front panel in the on position?
    Customer: There's a power switch?

  10. #790
    Service Manager 1,000+ Posts Debs1964's Avatar
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    Re: What is the dumbist customer comment/question you've heard?

    Quote Originally Posted by Murv View Post
    Customer: We just had someone go back into our office and he wants to use the copier, but it won't turn on. He checked the circuit breaker for the outlet, and the cord is plugged in, but when he presses the button on the control panel it won't come on.
    Me: Is the power switch behind the front panel in the on position?
    Customer: There's a power switch?
    I've lost count of the number of customers who seem amazed that there is a power switch
    There are 10 types of people in this world, those who understand binary maths and those who don't

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