What is the dumbist customer comment/question you've heard?

[Copier Whisperer]

I once had a customer ask if we had a copier that used less paper.

[SGT_Snacks-64]

"Is it broken?" When you have everything out of the copier, screwdriver in your hand, replacing a hot roller is still a classic.

[fixthecopier]

[ in reference to a color printer ] You mean there is more than one color toner in there.

[OMD-227]

"How come its not picking up the paper from this special tray when I print"?
--- Customer placing sheet of paper into the ADF thinking it was the Bypass Tray.

[Jimbo1]

Sure...why not!

You are doing a major PM and the copier is completely gutted.

Customer walks up..."Could I make just one copy???????"

[Baphomet]

I had a customer tell me that the broken bins on her sorter resulted from a power outage. I told her that was not really possible.

Turns out I was wrong. During the power outage she sat her fat ass on the sorter and that's what broke the bins. I found that little detail out from one of the other office workers.

Customers, ya gotta love 'em.

[TheOwl]

"But why would the copier turn the power point off? We don't turn the power points off!"

After explaining to a customer that the reason her copier wasn't working was because the power point had been turned off.

Turned out that a cleaner had turned the machine off so they could use their vucuum cleaner and obviously forgot to turn the outlet back on.

[pspahr]

Not Kidding...I only wish I were

"But the last tech said to 'keep the paper in the wrapper to keep the moisture out" says my customer as I explain that the paper wrapper must be removed from the ream before being placed in the tray......

[dcopylady]

It always worked before....

Took a call on another reps machine needing PM. Okay, done. Replaced the ADF feed roller set after seeing high jam counts and worn rollers. GOT A CALL-BACK! Rrrrrr, 'ADF jamming' I showed during lunch hour, caller not avail. Place machine in test mode, ranover 400 sheets through. Runs like a top! Rrrrrr. Caller back from lunch now. "Can you please show me the job you were having trouble with?" She produces an entire sheet of 'paste-up'
That is a whole lot of little pieces neatly taped to a bigger page.
I explained to her the role of the ADF, and how it is supposed to sep'-ar-ate two sheets of paper and that it was doing exactly what it is supposed to do! (almost couldn't do it without laughing) Furiously she was staunch that "Well, it always worked before!" and wanted me to fix it so it would run her original paste-up without tearing it.
I had to escalate this to my manager. That's why you get the big bucks!
(this was located in a major university bio-chemistry lab. smart people there!)

[sandmanmac]

Ohhh..so true!

[sandmanmac]

My best, was a customer that complained of "all Black copies", so I make sure to take a lamp, fuse , etc. only to find that the customer had acquired a bunch of extra rolls of thermal fax paper, and decided to cut them to 11" lengths and run them through the copier to make use of it (a little too much time on your hands!!??) guess what happened when it hit the fuser?? Talk about making someone feel stupid...too funny!

[Lagonda]

Ever had a customer lean over you while you had your hands inside the copier and press the print button? The she got upset when I got stroppy with her!

[DadO]

I got a call for hotel "Bevanda".Its a 5 star hotel. They wanted a copier. I offered them 2 copiers, one classic b/w and one color. Hotel owner liked the color idea very much but his secretary (her, not him ) told him that they dont need color and cant afford it at this time.

I told them that they can take b/W machine and later buy another device something like A4 color that isnt expensive. 5 days later i instaled b/w machine but hotel owner wasnt been in hotel.He came later at the end of instalation and i saw that PRICK got to the left side of the bed that morning and was yealing on office staff.

In obout 35 mins as soon i did get from hotel i got call from a hotel secretary. Hotel owner(dumbass idiot whit money) aked her CAN HE PRINT SOMETHING IN COLOR!!??. I told her that he cant since they choze to buy a B/W machine. I got another call from her 1 min later that i must come and get the machine out of hotel......Sadest thing was i didnt get a dam cent for any of this since we didnt ask payment in advance....dam....

[vincent64]

dumb looks

Not a cust. question, but had this happen twice, get a emergency call, machne wont work, no power, just dead.
Get out to the cust location, 1st time a bank, 2nd time a instuitue for higher learning, aka, local college, both times building maint. had moved the machine for some higher up, both times maint guy gets called away before he has a chance to plug machine back in, but get the same dumb look on the stuffed shirt's face, a cross between OH CRAP! and deer in the headlights look.

[SGT_Snacks-64]

Had one today regarding the Document Server function on Ricoh machines

Why doesn't it save my documents Double sided?

Me: Notice the page count has doubled?