What is the dumbist customer comment/question you've heard?

[Jake2o]

Re: What is the dumbist customer comment/question you've heard?

I have had a customer in a school that reported a plastic burning smell from a Canon iR ADV 7000 series and that image quality was poor as it was leaving yellow stains all over the page.....

Turns out that they though as the fuser got hot you were able to use the printer as a laminator So they put, in the bypass tray a pre-printed sheet in a laminating pouch and told the machine it was a transparency and printed a blank page.
Laminator sheet melted in the fuser. Doh!!!
They couldn't understand what they had done wrong.

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

Had a customer call in saying her HP CM1312 wasn't printing color anymore. I arrived and had the customer show me what's going on, customer opens up a Word doc (black and white doc I should add) and goes ctrl+p and then prints it out. Customer then says "see this part right here should be red", I then showed her how to change the font color in Word. She thought the printer should KNOW what color she wanted.

I was shocked!

Any sufficiently advanced technology is indistinguishable from magic.

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[blackcat4866]

Re: What is the dumbist customer comment/question you've heard?

Yesterday I was explaining to a nice young lady how I though the wrinkling issue was happening during passage of the second side. She said: "but it's wrinkled on both sides?" =^oo^=

[eescamilla]

Re: What is the dumbist customer comment/question you've heard?

Had a customer call in saying her HP CM1312 wasn't printing color anymore. I arrived and had the customer show me what's going on, customer opens up a Word doc (black and white doc I should add) and goes ctrl+p and then prints it out. Customer then says "see this part right here should be red", I then showed her how to change the font color in Word. She thought the printer should KNOW what color she wanted.

I was shocked!

[Phrag]

Re: What is the dumbist customer comment/question you've heard?

Got a call from a customer who said their Scans werent showing up in the folder. The machine doesnt error, and the scan data leaves the machine so we suggest they call their IT to check the path/folder etc.

"But if printing works, how can the network be at fault..."

*sigh*

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[Phrag]

Re: What is the dumbist customer comment/question you've heard?

When i was down at a certain bank there was a missfeed on a HP M4345 at the fuser, as i was replacing the fuser a woman asked if i could keep it out, i explained to her how the fuser worked and then she came out with "Can we please keep it out as it seems to over heat and makes the office too hot" i ended up replacing it and leaving after she commented on my age (17) and as i was just a "child" i didnt know what i was talking about.

This made me chuckle.

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[Kurtillton]

Re: What is the dumbist customer comment/question you've heard?

When i was down at a certain bank there was a missfeed on a HP M4345 at the fuser, as i was replacing the fuser a woman asked if i could keep it out, i explained to her how the fuser worked and then she came out with "Can we please keep it out as it seems to over heat and makes the office too hot" i ended up replacing it and leaving after she commented on my age (17) and as i was just a "child" i didnt know what i was talking about.

[Copier Addict]

Re: What is the dumbist customer comment/question you've heard?

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There I was, kneeling on the floor in front of this when a teacher came up and started looking to see if her prints have come out, I stated the obvious "It's not working at the moment", she looked down at me and asked "Oh, is there an engineer working on it?"
That'll be this idiot kneeling on the floor with her hands covered in bloody toner!!!

And then the teacher said "When the engineer gets here can you tell him the copier isn't working"

[StrippedScrew]

Re: What is the dumbist customer comment/question you've heard?

Rico Suave is a latino singer, probably best to you tube to get an idea, when I walk in the account they say "Hey, it's Rico Suave" with a latino accent.

[theengel]

Re: What is the dumbist customer comment/question you've heard?

Got another one who thought he made up the "Rico Suave" joke. I just looked at him until he got uncomfortable and left. After 20+ years I am so sick of that friggin crap.

What's the "Rico Suave" joke?

[StrippedScrew]

Re: What is the dumbist customer comment/question you've heard?

Got another one who thought he made up the "Rico Suave" joke. I just looked at him until he got uncomfortable and left. After 20+ years I am so sick of that friggin crap.

[Mocafer]

Re: What is the dumbist customer comment/question you've heard?

Automatic karma.

My client called me because the machine jammed sheets all the time, when I arrive I realize they are misconfigured sizes of paper in the tray. I did not have a good day and was running from one client to another. angry and told him as I might make such a long trip nonsense like that. as they realize that mistake. I had gone to the service on a motorcycle. when I'm getting the bike stopped suddenly without knowing what to do call the towing service. the trailer comes after about 45 minutes when it starts to get basic things like ask. you charge gasoline on his bike? Of course I am a qualified Ricoh service with many years of technical experience, and tells me that. we loaded the bike in the truck, after a long stretch, he says. I bet $ 10 that if we stopped at a service station gasoline and put your problem is fixed. Ok I said and I was doubting myself. and this is how that day I lost $ 10 and end with the red face of shame. We were in a gentleman's agreement that did not have to say anything about it because it would have to kill him. Lol.

Moral, one can also have a bad day, never urinate against the wind.

[theengel]

Re: What is the dumbist customer comment/question you've heard?

Good old teachers.

I used to help my dad work on those duplicating machines where you used carbons and they made those blue printouts. They actually had a hand crank on them to make it run. A teacher kept complainging that the paper was getting caught, and then demonstrated over and over again how it got caught. My dad showed her how to do it, saying, "you just have to slow it down a little. This machine isn't made to go that fast." He ripped off ten or twenty without a problem.

She tried it, just as fast as she had tried it before, and the paper got caught.

Again, he told her to slow it down.

She got angry, said, "I DON'T HAVE TIME TO GO THAT SLOW!" and stormed out.

[ZOOTECH]

Re: What is the dumbist customer comment/question you've heard?

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There I was, kneeling on the floor in front of this when a teacher came up and started looking to see if her prints have come out, I stated the obvious "It's not working at the moment", she looked down at me and asked "Oh, is there an engineer working on it?"
That'll be this idiot kneeling on the floor with her hands covered in bloody toner!!!

Keep your sense of humor, Debs; take two aspirins and you'll fine in the AM!

[Debs1964]

Re: What is the dumbist customer comment/question you've heard?

metis in pieces.jpg

There I was, kneeling on the floor in front of this when a teacher came up and started looking to see if her prints have come out, I stated the obvious "It's not working at the moment", she looked down at me and asked "Oh, is there an engineer working on it?"
That'll be this idiot kneeling on the floor with her hands covered in bloody toner!!!