You're stuck...maybe a time to call real technician.
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A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
Blessed are they who can laugh at themselves, for they shall never cease to be amused. -
I would use reset FW and follow procedure exactly.Comment
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he did!
it rebooted with the 390, recover data came up so he hit it and thats where it sticks.
i think the backup data on the other boards it pulls the data from must be corrupted or boards were mixed up mfp+ssd from another machine? i dont recall.
he will have to give more details.
We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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I meant try reset FW again and follow procedure. There were a few times I had to use reset FW again and it worked.Comment
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currently, I have applied G20 m1 f/w update.
Language has changed to Japanese language
the error "TPM chip has been initialize is back.
and Error code "CD010* is showing as well.Comment
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was anything else replaced other than the battery?We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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After changing the battery, I followed the instructions below and I got stuck at number 9.
Solution
CAUSE: Issue will occur after turning off the machine for a while specially after the weekend.
SOLUTION:
1. Have a new, unused SSDB, but do not install it yet.
2. Order a new MFP Board
3. Flash the MFPB with the Reset Tool 3 Times total with the old SSD Board.
4. Once the 3rd flash of the MFPB says complete, turn off the MFP (DO NOT REBOOT).
5. Install the new SSDB.
6. Insert firmware stick with (latest base firmware) and turn the MFP on.
7. When the firmware screen comes up check/correct Machine and Type, then flash firmware.
8. After firmware has loaded, turn on the MFP normally.
9. You may or may not get a CD390, Allow the MFP to perform it's recovery process if the CD390
occurs.
10.When the machine comes up, it should behave like a brand new machine again and will need serial
number entered.
11. In some cases, the entire install process may need to be done (security lines might occur.)
12.Install the preventive firmware GHVM1Comment
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i think you have to format the ssd.
when the mismatched ssd was installed i think it brainfarted something so when the original ssd was reinstalled it had a fit.
unless i misunderstood your procedures?We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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5.4.10 SSD board (SSDB)
NOTE
• Never use the combination of the used SSD board removed from another machine and the original MFP board. This combination
causes corruption of stored data.
Note that the combination of the original SSD board and the used MFP board removed from another machine also causes the same problem.
• Do not replace the printer control board and the SSD board with new ones at the same time. The backup data is lost and image
failure may be caused.
• Do not replace the MFP board and the SSD board with new ones at the same time
if you hold down panel reset and boot up can you get to trouble reset mode?
while holding down the button it should beep with a black dot on the screen. you can let go and wait and see if trouble reset comes up.
you should be able to access service mode with the normal stop,0,0stop,0,1 from that screen.
also it usually wont hurt to hit trouble reset before entering service mode.
We know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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ok, in service mode are the correct serial numbers in the right place?
is the hdd set to installed? if it just beeps thats ok, ive seen it take 4 or 5 minutes to change on the screenWe know a thing or two because we've seen a thing or two.
The medication helps though...Comment
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