Konica c224 e can't access service mode

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  • jotunn
    Senior Tech

    500+ Posts
    • Jan 2010
    • 617

    #31
    Re: Konica c224 e can't access service mode

    Originally posted by terrance@technetez.com
    Hello I called Konica and they wouldn't give me the reset code they want to send a tech out could you help me with the reset i followed your steps and I got unable to confirm.

    Here is the exact readout
    serial # A5C4011008084
    mac address 00:20:6b:8b:92:89
    code k2v8z-nq7q9-raalp-ebn6b-byr6v-9g8yd-emrqh-ezdbf
    Thank you


    Please, verify your data.

    lic1.jpg

    Comment

    • femaster
      Service Manager

      1,000+ Posts
      • May 2011
      • 1504

      #32
      Re: Konica c224 e can't access service mode

      Originally posted by jotunn
      Please, verify your data.

      [ATTACH=CONFIG]54714[/ATTACH]
      If I had to bet, one (or both) of those "V"s are a "U". It's a pain to tell the difference on these machines as they look way too similar on the screen. In my opinion only one of those letters should have been used in the codes on these copiers.
      A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
      My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

      Comment

      • computek
        Junior Member
        • Mar 2023
        • 9

        #33
        Re: Konica c224 e can't access service mode

        Hi Apologies I see this is an old issue but having a similar problem so didn't want to clutter up the forum with a new thread..

        As title states can't access service mode.
        Printer is a bizhubb c224e
        have used the standard menu/counter/display keypad/stop 00/stop 01 or should I say have tried to...
        I get as far as display keypad - press stop and just get a double [error?] beep .. I can access main admin panel via net connection but cannot find service mode in there?

        I have to replace transfer roller and fuser unit so need to reset those settings and believe it can only be done in service mode?

        Any help would be gratefully appreaciated

        thanks in advance

        Admin* Apologies if in wrong area.

        Comment

        • tsbservice
          Field tech

          Site Contributor
          5,000+ Posts
          • May 2007
          • 8011

          #34
          Re: Konica c224 e can't access service mode

          Originally posted by computek
          Hi Apologies I see this is an old issue but having a similar problem so didn't want to clutter up the forum with a new thread..

          As title states can't access service mode.
          Printer is a bizhubb c224e
          have used the standard menu/counter/display keypad/stop 00/stop 01 or should I say have tried to...
          I get as far as display keypad - press stop and just get a double [error?] beep .. I can access main admin panel via net connection but cannot find service mode in there?

          I have to replace transfer roller and fuser unit so need to reset those settings and believe it can only be done in service mode?

          Any help would be gratefully appreaciated

          thanks in advance

          Admin* Apologies if in wrong area.


          Make video clip of what you're doing and maybe we can help.
          But if CE password is lost/changed you are stuck to either reset tool or contact KM for reset code.

          You can change them without resetting counters...
          A tree is known by its fruit, a man by his deeds. A good deed is never lost, he who sows courtesy, reaps friendship, and he who plants kindness gathers love.
          Blessed are they who can laugh at themselves, for they shall never cease to be amused.

          Comment

          • Synthohol
            Certified Konica Expert

            Site Contributor
            5,000+ Posts
            • Mar 2016
            • 5824

            #35
            Re: Konica c224 e can't access service mode

            its supposed to beep, ignore the sound.
            We know a thing or two because we've seen a thing or two.
            The medication helps though...

            Comment

            • copyman
              Owner / Technician

              Site Contributor
              2,500+ Posts
              • Sep 2005
              • 4697

              #36
              Re: Konica c224 e can't access service mode

              As tsb posted it's not necessary to reset counters when replacing consumables but I suspect your consumable messages aren't turned off and you have message to replace on display?

              Have you read through this thread and tried any of the suggestions?

              Comment

              • computek
                Junior Member
                • Mar 2023
                • 9

                #37
                Re: Konica c224 e can't access service mode

                Originally posted by tsbservice
                Make video clip of what you're doing and maybe we can help.
                But if CE password is lost/changed you are stuck to either reset tool or contact KM for reset code.

                You can change them without resetting counters...
                Hi thanks for your reply.. So I'm just using the standard method I researched online to enter service mode.. I can access the adminsitrative side via web interface and on machine but just cannot access service mode.
                from what I can atain i should simply be able to press 'Stop' 00 then Stop 01 and it enters service mode. Or does this require to be enabled in some way first?

                Edit: I'm following this method here
                Enter Service Mode (Tech rep) Konica Minolta Bizhub C554e/C454e/C654e/C364e/C284e/C224e - YouTube
                Last edited by computek; 03-04-2023, 02:53 PM.

                Comment

                • zoool
                  Technician

                  50+ Posts
                  • Nov 2016
                  • 52

                  #38
                  Re: Konica c224 e can't access service mode

                  hi. this is a good method. u can do it faster if you like. u cam have to input a password to enter to service mode. on video they don't have pass on service mode. password can be 9272927292729272 4x9272
                  admin pass is not correct to enter the service.

                  Comment

                  • femaster
                    Service Manager

                    1,000+ Posts
                    • May 2011
                    • 1504

                    #39
                    Re: Konica c224 e can't access service mode

                    Originally posted by computek
                    from what I can atain i should simply be able to press 'Stop' 00 then Stop 01 and it enters service mode. Or does this require to be enabled in some way first?
                    As Synthohol has stated, ignore the beep and continue pressing the buttons.
                    A Ricoh Service Tech for 7 year. A Konica Minolta Service Tech for 7 years. Now, KM service manager for 4 years.
                    My Ricoh knowledge is slowly dwindling away at this point. Many things have been lost to time...

                    Comment

                    • Mr Bo
                      Technician
                      • Mar 2023
                      • 28

                      #40
                      Re: Konica c224 e can't access service mode

                      [QUOTE=jotunn;2046274]To be more accurate, procedure looks like:

                      Reference
                      To perform the CE Password Reset:
                      1. Press Menu
                      2. Touch [Counter].
                      3. Touch the following keys in this order
                      Stop -> 0 -> 0 -> Stop -> 0 -> 1
                      4. On your input password screen, touch the following keys in this order
                      Stop -> Clear


                      >
                      I'm genuinely curious what your idea of helping is

                      I'm gonna use tools intended for this task Why use screwdriver as a hammer?

                      2022-01-05 07.10.15 lms.konicaminolta.com 195c097e2357.jpg

                      Dear Jotunn
                      I have 2 machines that have lost their passwords and are not getting proper support from Konica. Can you please help me restore. I send information :
                      S/N : AA6V041001894
                      MAC : 00:20:6B:F1:0B:AE
                      Request code: 7GGFH-PME3Y-M5549-XJ624-6PG3C-GG8YD-EMZQG-MYDFB

                      thank you
                      Last edited by Mr Bo; 03-05-2023, 11:30 AM.

                      Comment

                      • jotunn
                        Senior Tech

                        500+ Posts
                        • Jan 2010
                        • 617

                        #41
                        Re: Konica c224 e can't access service mode

                        Originally posted by Mr Bo
                        I have 2 machines that have lost their passwords and are not getting proper support from Konica. Can you please help me restore. I send information of a machine:
                        S/N : AA6V041001894
                        MAC : 00:20:6B:F1:0B:AE
                        Request code: 7GGFH-PME3Y-M5549-XJ624-6PG3C-GG8YD-EMZQG-MYDFB

                        thank you
                        Reset code for your machine:
                        AA6V041001894
                        HADCT-VZA4G-LNQ3F-SVYWT-GYBQ7-WG8YD-EMZQG-MYDLN

                        2023-03-05 11.16.49 lms.konicaminolta.com 6aa240ad417d.png

                        Comment

                        • Mr Bo
                          Technician
                          • Mar 2023
                          • 28

                          #42
                          Re: Konica c224 e can't access service mode

                          Originally posted by jotunn
                          Reset code for your machine:
                          AA6V041001894
                          HADCT-VZA4G-LNQ3F-SVYWT-GYBQ7-WG8YD-EMZQG-MYDLN

                          [ATTACH=CONFIG]57129[/ATTACH]
                          Thank you for always supporting
                          Tomorrow I will enter the information into the machine, I will reply back...

                          Could you please help me with the other device:
                          S/N : AA6V041002651
                          MAC: 00:20:6B:F1:3B:04
                          Request code: ZP5CW-L3ZM7-43VM4-DGG6C-X3ZFD-6G8YD-EMZQG-8ZDPV

                          Thank you so much!

                          Comment

                          • jotunn
                            Senior Tech

                            500+ Posts
                            • Jan 2010
                            • 617

                            #43
                            Re: Konica c224 e can't access service mode

                            Originally posted by Mr Bo
                            Thank you for always supporting
                            Tomorrow I will enter the information into the machine, I will reply back...

                            Could you please help me with the other device:
                            S/N : AA6V041002651
                            MAC: 00:20:6B:F1:3B:04
                            Request code: ZP5CW-L3ZM7-43VM4-DGG6C-X3ZFD-6G8YD-EMZQG-8ZDPV

                            Thank you so much!
                            Second reset code
                            AA6V041002651
                            EPMNQ-6QL5D-W9HF2-VZXUB-4EPTQ-6G8YD-EMZQG-MYDLF

                            2023-03-05 11.53.58 lms.konicaminolta.com c1ebe167e43c.png

                            Comment

                            • Mr Bo
                              Technician
                              • Mar 2023
                              • 28

                              #44
                              Re: Konica c224 e can't access service mode

                              Originally posted by jotunn
                              Second reset code
                              AA6V041002651
                              EPMNQ-6QL5D-W9HF2-VZXUB-4EPTQ-6G8YD-EMZQG-MYDLF

                              [ATTACH=CONFIG]57130[/ATTACH]
                              Many thanks Jotunn

                              Comment

                              • jotunn
                                Senior Tech

                                500+ Posts
                                • Jan 2010
                                • 617

                                #45
                                Re: Konica c224 e can't access service mode

                                You're welcome, good luck.

                                Comment

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