What's the most whack customer description???

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  • Jimbo1
    Senior Tech

    500+ Posts
    • Mar 2008
    • 845

    #1

    What's the most whack customer description???

    Like for instance how it's jamming in the duplexer which actually turns out to be the document feeder.
    "Some days you get the bear, some days the bear gets you."

    Cdr. William Riker
  • lkrsardis
    Trusted Tech

    250+ Posts
    • Dec 2007
    • 316

    #2
    wtf

    "When I feed my originals they come out with spots"
    Originals fed through the bypass. Dumbass!!@
    Like the United States Postal Service It's a miracle it works!

    Comment

    • Cipher
      It's not easy being green

      1,000+ Posts
      • May 2006
      • 1309

      #3
      "Machine is jammed and we can't find it".

      When I arrive at the customers a couple of hours later there is a red light and message on the screen saying 'add paper'.
      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

      Comment

      • pjdbm
        Trusted Tech

        250+ Posts
        • Sep 2007
        • 360

        #4
        Machine is down and "locked up"


        Get there and the "Toner Light is on"

        Comment

        • blackcat4866
          Master Of The Obvious

          Site Contributor
          10,000+ Posts
          • Jul 2007
          • 23006

          #5
          "The Japs got to it...."

          At a GM location: Mita DC111 spread out over two 8' conference tables. The engineer hands me an AC power transformer and says "This is the problem...."

          =^..^=
          If you'd like a serious answer to your request:
          1) demonstrate that you've read the manual
          2) demonstrate that you made some attempt to fix it.
          3) if you're going to ask about jams include the jam code.
          4) if you're going to ask about an error code include the error code.
          5) You are the person onsite. Only you can make observations.

          blackcat: Master Of The Obvious =^..^=

          Comment

          • Jimbo1
            Senior Tech

            500+ Posts
            • Mar 2008
            • 845

            #6
            Let me guess.......

            You probably couldn't charge them because they were a major national account right?

            And i am real sure that wasn't the problem.

            "Some days you get the bear, some days the bear gets you."

            Cdr. William Riker

            Comment

            • _SuabE_
              Service Manager

              100+ Posts
              • Jan 2008
              • 108

              #7
              The HP Printer is smoking something burned inside.. Found out that the paper in high humid condition when pass to the fuser it creates look like a smoke.
              sigpic
              Senior Technician Specialist
              A+; Network+
              Copier Brand handled: Canon, Lanier, Konica Minolta, Sharp, Ricoh, Kyocera Mita, Nashuatech, Ollivetti, Toshiba
              Printer Handled: Canon, HP, Epson, Brother, Samsung
              Duplicators: Risograph, Duplo

              Comment

              • blackcat4866
                Master Of The Obvious

                Site Contributor
                10,000+ Posts
                • Jul 2007
                • 23006

                #8
                "please don't help me any more..."

                You got it jimbo. Major Account, not billable, and it wasn't the AC power transformer. I honestly have no idea what the problem was. The drum was light shocked, developer spilled on the table.

                I was fairly new to copiers, and I didn't know where to put that transformer back to without a manual. It took over a day to get it reassembled and running.

                =^..^=
                If you'd like a serious answer to your request:
                1) demonstrate that you've read the manual
                2) demonstrate that you made some attempt to fix it.
                3) if you're going to ask about jams include the jam code.
                4) if you're going to ask about an error code include the error code.
                5) You are the person onsite. Only you can make observations.

                blackcat: Master Of The Obvious =^..^=

                Comment

                • lkrsardis
                  Trusted Tech

                  250+ Posts
                  • Dec 2007
                  • 316

                  #9
                  Real stupid

                  Can I make a copy? When the copier is in pieces.
                  Like the United States Postal Service It's a miracle it works!

                  Comment

                  • jpcopy
                    Trusted Tech

                    250+ Posts
                    • Apr 2006
                    • 256

                    #10
                    "Can I make a copy? When the copier is in pieces"

                    But it's just one copy

                    Comment

                    • jpcopy
                      Trusted Tech

                      250+ Posts
                      • Apr 2006
                      • 256

                      #11
                      What kind of trade in you going to give me?
                      They bought it used 12 years ago from you

                      Comment

                      • jpcopy
                        Trusted Tech

                        250+ Posts
                        • Apr 2006
                        • 256

                        #12
                        bypass not working.
                        doc feeder problem

                        Comment

                        • lkrsardis
                          Trusted Tech

                          250+ Posts
                          • Dec 2007
                          • 316

                          #13
                          Idiots

                          Ok it's 4:45 in the afternoon. "Can you come now" Yea right.
                          Attached Files
                          Like the United States Postal Service It's a miracle it works!

                          Comment

                          • jpcopy
                            Trusted Tech

                            250+ Posts
                            • Apr 2006
                            • 256

                            #14
                            remove misfeds????

                            Comment

                            • 10871087
                              Service Manager

                              1,000+ Posts
                              • Jan 2005
                              • 1062

                              #15
                              On short runs everything works fine but whenever I do long runs the paper in the exit tray is really hot.

                              Comment

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