Good morning everyone.
Thank you all very much for any help you can give me.
Let me introduce myself, my name is Oscar and I live in Palencia, Spain. I have had a printing shop for a year which had several machines, including a Konica Minolta Bizhub C658. Until a month ago, I was very happy with its operation, but one day, while it was on, there was a power failure in my town, which caused the machine to turn on and off several times quickly without ever starting up on any of these occasions. I turned it off and when the problem passed I turned it on normally. From that day on, I started getting the error message C-FA14, and several times I formatted the HD logically, and other times physically, and it seemed that the error went away for several days. This error got worse, to the point that the machine started up normally and when I made the first photocopy, I either waited a few minutes and then went off again, rendering the machine completely unusable. I got a hard drive with the same specifications and formatted it from the machine physically and then logically and the problem persisted, so I decided to buy a new unused PWMF motherboard and replace it.
As I am not an official service and I do not have access to the firmware, I hired the official service to do the procedure that must be done on that first start, to put firmware, etc., but after this, the defect continues. The people at the official service, unfortunately, are more interested in selling me another multifunction than in fixing this one and they do not seem to know what else to do. Please, if you could help me try to repair it since I do not have access to the firmware files that would allow me to try more things myself, and I am also a bit blocked not knowing what else to do.
Thanks for the help
Thank you all very much for any help you can give me.
Let me introduce myself, my name is Oscar and I live in Palencia, Spain. I have had a printing shop for a year which had several machines, including a Konica Minolta Bizhub C658. Until a month ago, I was very happy with its operation, but one day, while it was on, there was a power failure in my town, which caused the machine to turn on and off several times quickly without ever starting up on any of these occasions. I turned it off and when the problem passed I turned it on normally. From that day on, I started getting the error message C-FA14, and several times I formatted the HD logically, and other times physically, and it seemed that the error went away for several days. This error got worse, to the point that the machine started up normally and when I made the first photocopy, I either waited a few minutes and then went off again, rendering the machine completely unusable. I got a hard drive with the same specifications and formatted it from the machine physically and then logically and the problem persisted, so I decided to buy a new unused PWMF motherboard and replace it.
As I am not an official service and I do not have access to the firmware, I hired the official service to do the procedure that must be done on that first start, to put firmware, etc., but after this, the defect continues. The people at the official service, unfortunately, are more interested in selling me another multifunction than in fixing this one and they do not seem to know what else to do. Please, if you could help me try to repair it since I do not have access to the firmware files that would allow me to try more things myself, and I am also a bit blocked not knowing what else to do.
Thanks for the help
Comment