Konica c224 e can't access service mode

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  • elmaligno
    Expert technician KM

    250+ Posts
    • Oct 2009
    • 296

    #301
    Re: Konica c224 e can't access service mode

    Originally posted by jotunn
    Because reset tool is not intended to use in this way - for just resetting password - this is just side effect of other things done by reset tool.
    Moreover, at least some of the problems with 'forgotten passwords' are due to misuse of the reset tool, which is difficult to admit here.
    One, and only officially supported way to reset CE password is reset code.
    I believe that what happens is that machines are acquired for resale and the technical password of the previous service technician is not known. Regarding the reset tools, it does not cause any problem, it leaves the machine factory and that is even better for those machines for resale.
    Field technician since 1994

    Comment

    • jotunn
      Senior Tech

      500+ Posts
      • Jan 2010
      • 593

      #302
      Re: Konica c224 e can't access service mode

      You still don't understand...
      1. reset tool is not allmighty
      2. reset tool is not available for new machines
      3. reset tool is often used for illegal things, so it's wise idea to limit its spreading

      Additionally, imagine the following situation - you want to "steal" competitors machine at some customer site, but it has a password on it, and is fully configured, do you really want to use reset tool and waste a lot of time to recover full configuration when you can just reset password? So in this case, how do you ask for password reset - do you come here and tell in public, that you want to "steal" someone's machine, or you just pretend that you just forgot password?

      The same in case of doing "illegal things" - will you admit in public that you bricked the machine because you wanted to reset total counter?

      Comment

      • elmaligno
        Expert technician KM

        250+ Posts
        • Oct 2009
        • 296

        #303
        Re: Konica c224 e can't access service mode

        Originally posted by jotunn
        You still don't understand...
        1. reset tool is not allmighty
        2. reset tool is not available for new machines
        3. reset tool is often used for illegal things, so it's wise idea to limit its spreading

        Additionally, imagine the following situation - you want to "steal" competitors machine at some customer site, but it has a password on it, and is fully configured, do you really want to use reset tool and waste a lot of time to recover full configuration when you can just reset password? So in this case, how do you ask for password reset - do you come here and tell in public, that you want to "steal" someone's machine, or you just pretend that you just forgot password?

        The same in case of doing "illegal things" - will you admit in public that you bricked the machine because you wanted to reset total counter?
        1-The reset tool does not reset the counters.
        2-The improper use that can be made of it depends on the user, not on the tool itself.
        3-If someone asks here for the codes to unlock the unknown password and it is with bad intentions, I see much worse that there are technicians who provide this information that is obtained being an official distributor to those who do not have access to it.
        4-Reset tool IS available for new models

        I hope it is clear what I mean.
        Field technician since 1994

        Comment

        • TECNICOKM
          Junior Member
          • Jan 2021
          • 4

          #304
          Re: Konica c224 e can't access service mode

          Estimado Jotunn para acceder al modo de servicio.


          MFP SERIAL NUMBER: A5C4011007937
          MAC: 00:20:6B:8B:81:E6
          Reset code: 9JRHP-XXPLS-E5VVS-FCJQZ-5JP2F-6G8YD-ENBQG-QZDLB


          MFP SERIAL NUMBER: A5C4011008813
          MAC: 00:20:6B:8B :BD:FA



          Muchas gracias

          Comment

          • jotunn
            Senior Tech

            500+ Posts
            • Jan 2010
            • 593

            #305
            Re: Konica c224 e can't access service mode

            Originally posted by TECNICOKM
            Estimado Jotunn para acceder al modo de servicio.

            Muchas gracias
            MFP Serial Number A5C4011007937
            Reset Code HYGJ9-TLXXU-XHGM9-4LP4N-LSCJC-6G8YD-ENBQG-QZDPJ

            MFP Serial Number A5C4011008813
            Reset Code SPP7X-JCLFJ-XDF93-M352J-2T6D6-KG8YD-ENBQG-QZDPR

            --
            Regards

            Comment

            • BjornUAE
              Technician
              • Apr 2024
              • 12

              #306
              Re: Konica c224 e can't access service mode

              Good day!

              Can you kindly create a reset code for the following details?

              A5C4141100466
              00:20:68:A9:E4:27
              6PUNF-YYYZK-WKNXU-BDCZJ-8PCNX-CG8YD-ENBQG-QZDH3


              Thank you!!!

              Comment

              • Synthohol
                Certified Konica Expert

                Site Contributor
                5,000+ Posts
                • Mar 2016
                • 5735

                #307
                Re: Konica c224 e can't access service mode

                perhaps you can bump up his rep as a thank you when it all works again?
                We know a thing or two because we've seen a thing or two.
                The medication helps though...

                Comment

                • jotunn
                  Senior Tech

                  500+ Posts
                  • Jan 2010
                  • 593

                  #308
                  Re: Konica c224 e can't access service mode

                  Originally posted by BjornUAE
                  Good day!

                  Can you kindly create a reset code for the following details?

                  A5C4141100466
                  00:20:68:A9:E4:27
                  6PUNF-YYYZK-WKNXU-BDCZJ-8PCNX-CG8YD-ENBQG-QZDH3


                  Thank you!!!
                  Would you like to check your data once again:

                  Failed to verify the CE Password Reset Request Code.
                  The entered CE Password Reset Request Code, MFP Serial Number or MAC Address is invalid


                  --
                  Regards

                  Comment

                  • BjornUAE
                    Technician
                    • Apr 2024
                    • 12

                    #309
                    Re: Konica c224 e can't access service mode

                    I am sorry!

                    Mac 00:20:6B:A9:E4:27

                    IMG_8465.jpg


                    Originally posted by jotunn

                    Would you like to check your data once again:

                    Failed to verify the CE Password Reset Request Code.
                    The entered CE Password Reset Request Code, MFP Serial Number or MAC Address is invalid


                    --
                    Regards

                    Comment

                    • jotunn
                      Senior Tech

                      500+ Posts
                      • Jan 2010
                      • 593

                      #310
                      Re: Konica c224 e can't access service mode

                      Originally posted by BjornUAE
                      I am sorry!

                      Mac 00:20:6B:A9:E4:27

                      [ATTACH=CONFIG]62437[/ATTACH]
                      Oh, I didn't notice this error, I was too focused on potential errors in request code.

                      Reset code for your machine:
                      MFP Serial Number A5C4141100466
                      Reset Code LRMJ4-VG4EA-T4MRD-SMF9P-435RV-WG8YD-ENBQG-QZDR7

                      --
                      Regards

                      Comment

                      • Boltaction
                        Technician

                        Site Contributor
                        50+ Posts
                        • Jul 2016
                        • 92

                        #311
                        Re: Konica c224 e can't access service mode

                        Jotunn,

                        I speak for all of us when I say we appreciate all your help! If you are still offering to help with reset codes, I have one locked up:

                        Printer Serial Number: AA7P011004178
                        MAC Address: 00:20:6B:F6:7B:7F
                        CE Password Reset Request Code: DQXMP-9PKWN-SKDLN-NAP2A-4EJEU-WG8YD-ENBQG-QZDRL

                        Thank you!

                        Comment

                        • jotunn
                          Senior Tech

                          500+ Posts
                          • Jan 2010
                          • 593

                          #312
                          Re: Konica c224 e can't access service mode

                          Originally posted by Boltaction
                          Jotunn,

                          I speak for all of us when I say we appreciate all your help! If you are still offering to help with reset codes, I have one locked up:

                          Thank you!
                          Reset code for your machine:
                          MFP Serial Number AA7P011004178
                          Reset Code VDG53-4FFGT-2UCVE-DUCHL-95E6T-SG8YD-ENBQG-QZTBH

                          --
                          Regards

                          Comment

                          • Boltaction
                            Technician

                            Site Contributor
                            50+ Posts
                            • Jul 2016
                            • 92

                            #313
                            Re: Konica c224 e can't access service mode

                            I'm in.

                            I appreciate the help!

                            Comment

                            • OBI
                              Junior Member
                              • Sep 2019
                              • 6

                              #314
                              Re: Konica c224 e can't access service mode

                              Originally posted by jotunn
                              Your reset code:
                              MFP Serial Number A8JE011001611
                              Reset Code V9GRQ-XR736-LXPA5-6VT8C-F8KBL-CG8YD-ENBQG-QYTHH

                              --
                              Regards
                              The code didn't wrok. Seems like it changed, can we try again please?

                              here's the current info:
                              A8JE011001611
                              00:20:6B:E9 D1:E0
                              4UF77-2GZ2Q-YME44-V5M5A-F2VMX-2G8YD-ENBQG-UYDHD
                              IMG_3979.jpg
                              Last edited by OBI; 05-04-2024, 07:11 PM.

                              Comment

                              • jotunn
                                Senior Tech

                                500+ Posts
                                • Jan 2010
                                • 593

                                #315
                                Re: Konica c224 e can't access service mode

                                Originally posted by OBI
                                The code didn't wrok. Seems like it changed, can we try again please?

                                here's the current info:
                                Fresh code:
                                MFP Serial Number A8JE011001611
                                Reset Code GZEEY-2EBS9-VV58R-RX7YW-PQMC2-2G8YD-ENBQG-UYDLR

                                Comment

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